A 2025 report by data analytics firm GlasshousePR has revealed growing public concern over how much Kenyans trust government institutions and the services they rely on daily.
The nationwide study by GlasshousePR shows that trust varies widely across key government sectors.
The findings indicate that transportation is not only the most used service at 28.69%, but also the most trusted, with 47.3% of Kenyans rating it highly.
Education follows closely as the second most trusted government service, earning 46.2% high trust from citizens across the country.
Healthcare, however, recorded mixed reactions, with 35.3% expressing high trust while 20.9% rated it poorly, pointing to unequal access and inconsistent service delivery.
Huduma Centres performed relatively well in the trust index, with 41.9% of Kenyans rating them highly despite persistent accessibility gaps in rural counties.
Digital services such as the eCitizen platform showed widespread neutrality, receiving its highest rating at the midpoint where 32.5% of respondents scored it 5 out of 10.
Security services continue to face growing public skepticism, with 26.1% of Kenyans rating them poorly amid concerns over responsiveness and safety.
Kenya's tax agency ranked as the least trusted institution, recording 28.2% low trust as citizens cited frustration with taxation processes.
GlasshousePR notes that the biggest driver of trust across all services is efficiency, which accounts for 24.64% of the factors influencing public perception.
Transparency follows at 23.46%, while accessibility contributes 20.26% to trust levels.
The report also highlights corruption as a continuing barrier, with 9% of Kenyans linking their trust levels directly to corruption perception, saying it weakens confidence in government operations.
The organization says the findings are meant to help government agencies understand how citizens experience public services and where trust can be strengthened.
