KRA Extends Opening Hours to Assist Kenyans File Their Returns as Deadline Approaches

  • Kenya Revenue Authority signage on a building
    Kenya Revenue Authority signage on a building
  • The Kenya Revenue Authority (KRA) has urged taxpayers to file their 2020 income tax returns prior to the June 30 deadline. The taxman added that it is open longer to serve all its customers better including over the weekend.

    KRA cautioned that there were only 10 days left to the deadline and called on all PIN holders to avoid the last-minute rush, accustomed to many. 

    “We are encouraging taxpayers to download the KRA M-Service App on their phones. This App enables taxpayers to access various services offered by the Authority such as taxpayer registration, filing of returns and payment of taxes. For submission of returns through iTax, taxpayers with employment income only can use the web-based pre-populated income tax return, labelled ‘ITR for employment income only’. 

    “Individual taxpayers with other income in addition to employment income are required to download the excel income tax return to make their declarations. Persons who did not earn income in the year 2020 are reminded to file a Nil Return. A Nil Return filing option is also available on the KRA M-Service App,” KRA stated. 

    2020 tax returns factors in changes in the tax rates last year. The Tax Laws (Amendment) act No 1 and 2 of 2020 with respect to employment income, Corporation Tax, and Value Added Tax.  

    Additionally, KRA has several tutorials and materials to assist taxpayers while filing their returns. Step by Step videos on how to file can be accessed from the KRA website and the official YouTube page using the links below:

    How to File Nil Returns 

    Click here to read more on how to file nil returns: 

    How to File Employment Income Using the Excel Option

    How to File Tax Returns if You Have a Withholding Certificate

    How to File Your Tax Returns if You Have Other Sources of Income Apart From Employment. 

    Assistance from KRA

    Taxpayers can directly get KRA assistance via

    KRA Live Help Chat: 

    Calls (020 4 999 999, 0711 099 999)

    KRA social media pages - Twitter -, Facebook -