Co-operative Bank recently upgraded the latest version of the MCo-op Cash App to aid its customers in tracking and managing their finances better, seamlessly accessing banking services at their convenience, tracking transactions, bill payments and accessing affordable loans.
With MCo-op Cash App, you no longer have to go to the bank to transact as you can do so instantly via one tap on your mobile phone.
Download the upgraded MCo-op Cash App from Play Store or Apple Store and enjoy a range of services aimed at simplifying your financial transactions; from saving money and applying for loans to transferring funds, paying bills, and even purchasing airtime.
These services, in summary, include;
Deposit or save money
Apply and pay for a loan
Send money to another MCo-op Cash account, Co-op Bank account or Sacco
Send money to other mobile money services, for example, M-Pesa and Airtel Money
Withdraw money at a Co-op Kwa Jirani Agent or Co-op ATM
Transfer money to and from your Co-op account or Sacco
Buy airtime for any mobile number
Pay bills, for example, KPLC, DStv, KRA Tax and insurance
Pay for goods and services
Pay fees, for example, school fees or rent
Check your account balance or get a statement
Buy, sell or transfer shares
Activate SMS alerts for debits and credits
Benefits of Using MCo-op Cash App
Registration on MCo-op Cash App is instant and free of charge
You can also transact straight from your phone
Check your account balance instantly
Get a statement with one tap of a button
Buy, sell or transfer shares
You can activate SMS alerts for debits and credits
MCo-op Cash App has enhanced security features. Every time you do a transaction, you’ll be sent an OTP (One Time Password) to verify that you are the one transacting.
MCo-op Cash App Log in & Registration
Here’s how to register and log in on MCo-op Cash App
Open an Account at the nearest Co-op Bank branch
Register your phone number at the bank or self-register on retail-onlinebanking.co-opbank.co.ke
Proceed to create an account
Enter your surname as it appears on your ID or Passport
Enter your ID or Passport Number and Press OK to Continue.
Select the ‘Yes’ option if you have an account with Co-op Bank
Accept the MCo-op Cash terms and conditions to finish your registration
Wait for an SMS with your PIN indicating that you have been partially registered.
Change PIN
Wait for an SMS showing that you have been fully registered
How to Register via USSD *667#
Register your number at the nearest Co-op Bank Branch
Dial *667#
Select 98 - more
Choose 16 - other services
Select 7 - Activate MCo-op Cash app
Confirm your activation by replying with 1 - yes
Await SMS confirming that the app is active
Quick Action
MCo-op Cash App offers you the opportunity to customize your dashboard to access various services via Quick Actions.
Here you can select the services you prioritize
How to Send & Receive Money
Open the MCo-op Cash App
Select Transfer
Select how you want to send money through various options
These include;
To My Account - Instant transfer between your own Coop Accounts
To other Co-op Accounts - Instant transfer to other Co-op account
Pesa Link - Instant transfer to another bank
M-Pesa - Send up to Ksh70,000 per transaction
Airtel Money - Send up to Ksh70,000 per transaction
RTGS - Send money on the same working day by 3 pm on a real-time basis.
Swift - Send money securely across the globe
How to Receive Money via MCo-op Cash App
Open the MCo-op Cash App
Select Transfer
Select Receive Money
Select From M-Pesa to your account
How to Send Money to Mobile Money - M-Pesa
Open the MCo-op Cash App
Select Transfer or Access M-Pesa via Quick Action
Select Recipient’s Mobile Number - My Number of Other Number
Enter Mobile Number
Select a Debit Account
Enter Amount and Payment Reason which is optional
Proceed
How to Withdraw Cash at the ATM via MCo-op Cash App
Log into MCo-op Cash through *667# or MCo-op Cash app.
Select Transfer
Choose Cardless Withdrawal
Select ATM
Choose Self for yourself or Other for Others
Enter Mobile Number
Enter Amount
Receive and enter SMS with a 6-digit secret code (OTP) (valid for only 2 hours). This is one of the security features we have put in place to secure your accounts and transactions.
How to Withdraw Cash at a Co-op Kwa Jirani Agent
Log into MCo-op Cash through *667# or MCo-op Cash app.
Select Transfer
Choose Cardless Withdrawal
Select Agent
Follow the instructions
Receive SMS with a REFERENCE NUMBER
Give the reference number, your MCo-op Cash number, and original ID/Passport to the agent to complete the withdrawal
How to Track & Pay Bills
Log Into MCo-op Cash All
Select Bills
Pay for Electricity - via KPLC Token Pre-Paid or KPLC Post Paid
Pay water bills via Nairobi Water service portal
You can also pay for DStv, GOtv, Startimes and Zuku
Buy airtime & Data Bundles
Pay Kenya Revenue Authority (KRA) statutory payments
You can also pay school fees, rent, Safaricom Home Fibre and Zuku Home Internet
How to Track Your Transactions
Open App
Click on View Recent Transactions
Select My Payments or All Transactions
Loans Offered on MCo-op Cash App
You can also access instant salary loans via MCo-op Cash App without filling out excessive forms or guarantors. Dial *667# or use the MCo-op Cash App to borrow loans ranging up to between Ksh500,000 to Ksh1,000,000 instantly.
Proceed and open the app
Select Loans
MCo-op Cash MSME Business Plus Loan
This loan is available to customers who have been operating a Co-op Bank business account for a minimum of 6 months.
Loan features
Depending on your turnover and CRB score, you can apply for a minimum of Kes 100 up to a maximum of Kes 1,000,000.
MCo-op Cash Salary Loan of up to Ksh500,000
The loan amount is deposited in your MCo-op Cash account, less the fee of 8% for 1-month loan, 10% for 2 months loan, and 12% for 3 months loan that is deducted upfront.
Also deducted upfront is the insurance fee of 0.034% and an excise duty of 20%.
You can transfer the money to your co-op bank account or withdraw cash at any Co-op Bank ATM or Co-op Kwa Jirani Agent.
You can also send the money directly to your Mpesa or someone else’s Mpesa.
You can choose to repay the loan in 1 month, 2 months or 3 months.
The total cost of the loan will vary depending on the loan term you choose to repay your loan, i.e. in 1 month, 2 months or 3 months.
Repay the Loan Via MCo-op Cash App
The loan repayments will automatically be deducted from your salary account when they’re due.
Loans taken between the 1st and 10th are due on the 19th of the month. Loans taken between the 11th and 31st fall due on the 19th of the following (consecutive) month.
Repay Loan Via USSD
Log into MCo-op Cash by dialing *667# or through the MCo-op Cash app.
Select ‘LOANS’.
Select ‘PAY LOAN’.
Follow other instructions.
Your Mpesa number or someone else’s Mpesa number, through paybill 400200. Account number: your salary account.
How to Check Loan Balance
Log into MCo-op Cash by dialing *667# or through the MCo-op Cash app.
Select ‘LOANS’.
Select ‘LOAN ENQUIRIES’.
Select ‘LOAN BALANCE’.
Follow other instructions.
How to Access Loan Balance Statement
For Co-op bank loan balance, Visit Your nearest Co-op bank branch and inquire or use MCo-op Cash app or USSD code *667# as follows:
Open MCo-op Cash app and log in or Dial*667#, then log in
Select "Loans"
Choose " Loan Enquiries "
Select " Loan Balance "
Your loan balance will appear on your screen or be sent by sms.
How to Manage Your Profile on MCo-op Cash App
Open the App
Click on photo icon
Here you can access Notification
Check your Inbox
Manage MCo-op bank accounts
Change your Password
Also change the phone number and sms where you get your sms Notifications
How to Change Password on MCo-op Cash App
Open App
Click on Photo Icon
Click on Password
Enter Current Password
Enter New Password
Your Password Must Have
At least one UPPER case letter
At least one lower case letter
Special character (e.g. *,!,@, #,$...)
At least one number (e.g. 1,2,3…)
Non-repeating characters (e.9, 11,22,333…)
Non-consecutive characters (e.g. 123,567, QWERTY, ABCD…)
Confirm New Password
How to Reset MCo-op Cash App Pin
Dial *667# and reply with 1.
Accept the terms and conditions by replying with 1.
Enter your National ID or passport number (whichever you used to register for MCo-opCash).
Select your preferred option, which is either 1.
Reset PIN via Mpesa transaction.
If you select option 1. Reset PIN via Mpesa transaction, an Mpesa pop-up will appear requesting you to confirm a deposit of Kes 1.00 to your MCo-op Cash account by entering your Mpesa PIN.
If you enter the wrong Mpesa PIN you will be required to repeat the process.
Once you enter the Mpesa PIN, you will receive an SMS with a 6-digit password.
This password expires after 30 minutes, after which you will be required to repeat the process. If you do not receive the password, call our contact center on 0703 0270000.
Redial *667# and enter this 6-digit password.
You will be asked to enter and confirm your preferred new MCo-op Cash PIN.
At Co-op Bank, we offer a wide range of innovative financial solutions leveraging on our heavy investment in multi-channels, national and regional presence to serve you better.
We value you as our customer and MCo-op Cash is one of the best services where we can share and collaborate with you. What are you waiting for? Download the MCo-op Cash App From Play Store or Apple Store and transact straight from your phone.
Customer Care
At Co-op Bank, we serve you with a focus on excellent customer experience by a highly motivated and talented team.
Call MCo-op Cash app customer care for assistance through: +254 703 027 000 / 020-2776000
Chat with us via WhatsApp
Chat with us on our Website
Send ans SMS via 16111
Email: customerservice@co-opbank.co.ke
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