The government, through the Ministry of Treasury, has issued special directives to pensioners nationwide on how to register for the digital pension scheme, following the launch of the online Pensioner Self-Registration Portal on December 5 last year.
First, it is important to note that the registration exercise for the portal will be running until February 28 this year.
Those targeted
The registration targets pensioners in the category of retired:
- State officers
- Civil servants
- Teachers who are former employees of the Teachers Service Commission (TSC)
- Police, Prisons, and National Youth Service officers
- Military officers
- Dependants of deceased pensioners
Qualifications:
To register, a pensioner or dependant is required to have a valid email address, mobile telephone number, KRA PIN and an eCitizen account.
Documents required
A pensioner or a dependent is required to upload scanned PDF copies of:
National ID (both front and backside)
- Bank or Sacco ATM card of your pension disbursement account (face side only with name and A/C No. clearly visible)
- Birth certificates for children
- Death certificates for principal pensioners
- Tax exemption certificates for Persons Living with Disabilities (PLWD), where applicable
To register on the Pensioner Self-Registration Portal, follow these steps:
Step 1: Create an Account
- Go to the Pension Registration URL/ or to the eCitizen portal.
- Choose User Type: (Principal Pensioner, Dependant Spouse, Dependant Child, Maintenance Case, Dependant Guardian).
- Input Either (National ID No., Personal Number (used while in service), Pensioner’s Pension Number)
- Click on the Proceed Button.
- The details of the Principal Pensioner (Name, National ID No, Employee No, and Pension Number will be displayed). (If details are correct please proceed, if details cannot be displayed try another field, and choose support request).
- Click on the Confirm Button.
- Provide Your Valid Email Address
- Click on the Proceed Button.
- Provide Your Valid Telephone Number.
- Click on the Proceed Button.
- You are required to enter your login credentials for your account (You will be redirected to the login page).
Step 2: Log In
- Use your email or phone number as the user name.
- Enter the password to your account.
- Click on the Login Button.
Step 3: Complete the Registration
- The registration process has been divided into various sections (After every section Click the Next Button)
- Fields marked with an (*) are mandatory
- Upload required documents in their correct format (PDF) and max size (2MB)
- Additional Information: Tick any other pension you are receiving (E.g. If you are earning a pension as a principal pensioner and also having a dependant pension).
Step 4: Review, Confirm and Submit
- Scan and upload the required documents (ID, proof of employment, proof of address, etc.).
- Ensure the files are in Portable Document Format (PDF) and within the size limit (Maximum size is 2 MB).
Step 5: Review and Submit
- Review all the information you’ve entered to ensure accuracy.
- Check the box to confirm the accuracy of the information provided.
- Click on the Submit Button to complete your application.
- Once submitted a summary of your data is sent to your email as proof of registration and completeness.
It is important to note that you can amend your details after submission if you notice missing fields or erroneous data.
If you are having a problem with the steps, it is advisable to visit any nearest Huduma Centre for assistance.
