Kenya Power and Lighting Company (KPLC) has announced that token purchase services will be temporarily suspended today, Thursday, June 26.
According to a statement released by the lighting company on Thursday, June 26, the services for token purchases will be unavailable for two hours beginning at 11 pm tonight.
This is to pave the way for scheduled maintenance.
Consumers have been advised to take immediate action and buy tokens in order to avoid any problems.
Kenya Power claims that the maintenance will be essential to improving overall customer service and raising the bar for service delivery.
"Kenya Power wishes to inform its prepaid customers that electricity token purchase services will be temporarily unavailable for two hours starting at 11:00 p.m. tonight," KPLC stated.
"This is due to an emergency system maintenance exercise aimed at improving service efficiency and enhancing customer experience. To avoid any inconvenience, customers are advised to purchase tokens before the scheduled maintenance time," it added.
Customers have been urged to contact the company by calling 97771 or dialing *977# in case they need any assistance.
Token generation typically takes a few minutes or seconds; however, occasionally, Kenyans complain about problems with token generation.
Earlier this year, on Friday, February 15, Kenyans expressed their frustrations through social media after they experienced delays for hours in the generation of tokens purchased through Paybill.
According to the company, the delay, which started on Friday, February 14, was a result of technical issues.
"We are currently experiencing a delay in the generation of tokens purchased through our Paybill 888880. Our team is working to resolve the issue as soon as possible," Kenya Power said.
