The Directline Assurance Company, which controls more than half of the Public Service Vehicle (PSV) insurance services in Kenya, has dismissed claims that it has ceased operations.
In a statement on Tuesday, September 23, the company's board of directors said that the firm would continue offering insurance services to all its clients despite the challenges it is currently facing.
The reassurance comes amid an ongoing shareholder dispute that is currently before the courts and yesterday's changes in the management of the firm.
"Directline Assurance Company would like to reassure all its stakeholders, including its customers, intermediaries and business partners, that it is business as usual at the Company," the company stated.
"This announcement follows a media briefing held earlier this year, during which Directline, alongside its intermediaries and key partners in the PSV sector, confirmed its continued operations and unwavering commitment to its customers," it added.
While reaffirming its commitment to settling pending insurance claims, Directline revealed that as of mid-September 2025, the company had settled claims amounting to Ksh1.47 billion.
The latest announcement comes hours after Directline Assurance company shareholders appointed a team of four senior officials to oversee the company's operations.
Led by Royal Media Services (RMS) boss SK Macharia, the company owners met at Directline's main offices located at Anniversary Towers in Nairobi on Monday, September 22, where they formally announced the managerial changes.
Macharia announced the appointment of a new Chief Executive Officer, a Chief Finance Officer, an Assistant Chief Finance Officer and an Information Technology Officer.
Speaking moments after the appointments, SK Macharia said the changes were done following investigations undertaken by a committee established by the Attorney General to determine the beneficial owners of the company.
He revealed that the investigations established that some of the names of those included in the CR 12 were not genuine shareholders of the firm.
SK Macharia further called on the Ethics and Anti-Graft Commission (EACC) to investigate misappropriation of funds and other malpractices at Directline.
