Safaricom Explains To Customers Internet and Network Outage

  • Giant telco Safaricom has come out to explain the prolonged network hitches witnessed in various parts of the country on Sunday.

    In a statement released on Sunday afternoon, the service provider stated that the interruptions on its network had been occasioned by failures on its transmission equipment.

    “We wish to apologize to our customers and partners that are currently experiencing voice and data outage, caused by multiple fibre link cuts affecting critical transmission equipment,” the statement reads in part.

    Parts of the Coast and Lower Eastern regions suffered both voice and SMS delays for the better part of Sunday morning and services running on the Safaricom internet were temporarily grounded.

    Below is the full statement:

    [caption caption="The statement from Safaricom on network hitches on Sunday, 22 July, 2018"][/caption]

    There were a number of customers whose calls could not go through and many had challenges in accessing social media platforms.

    Several users also complained that their calls could not go through and messages also delayed but Safaricom pledged to restore normalcy as soon as its technical team could contain the hitches. 

    The technical hitches were however resolved later on Sunday afternoon restoring network and internet access to the expansive Safaricom customer base.

    In a statement, Safaricom stated that all the affected services had been restored as at 2 PM on Sunday, July 22, 2018.