Kenya Power has issued a 30-day deadline for consumers to raise complaints about inflated bills after it reached an out of court settlement with former Law Society of Kenya CEO Apollo Mboya.
The firm will undertake to set up centres countrywide for customers to query their billings.
For consumers using post-paid billing, they will have the chance to have their actual metre readings weighed against Kenya Power estimates to determine how much they owe.
In the deal, the electricity distributor also agreed to stick to price tariffs approved by the Energy Regulatory Commission’s (ERC).
The company will also pay Apollo and the Electricity Consumers Society of Kenya the costs of filing the suit.
In January 2018, Mboya, acting on behalf of consumers, filed a class action suit against Kenya Power, protesting that the firm abused its market dominance to overcharge them.
Following public outcry, Kenya Power Corporate Communication Manager Johnston OleTurana explained that the migration into a new customer management system was to blame for the inflated bills.
“We deployed the new system to replace what has been in existence for over 30 years. For three months, we did not read meters so most customers between October and December received estimated bills and not the actual bill,” he stated.
Kenya Power has assured Kenyans that they will no longer receive inflated electricity bills by launching a self-service app for consumers.
