Safaricom has come up with an exciting new way of commemorating the 18 years it has been able to deliver relevant products to its customers.
To personalise the celebrations, each customer will be rewarded with a free 1GB data bundle and a special Kshs 1 per minute rate for voice calls on their birthday.
The birthday reward will be automated and will not require subscribers to follow any prompts to get it.
A customer care executive told Kenyans.co.ke that the reward will be valid for 24 hours and will be a permanent offer.
Additionally, Safaricom is making it possible for customers to reactivate expired data bundles by simply purchasing a new data bundle within seven days after the bundle expiry date.
Sylvia Mulinge, the Chief Customer Officer at the company noted, “This promotion is Safaricom’s way of not only thanking Kenyans for their support over the last 18 years, it is our way of showing that we are here to walk with them as they navigate a rapidly changing economic landscape, by giving them greater value.”
As part of the campaign, the telco unveiled a customer promotion that sees customers enjoy more affordable calls, SMS and data.
The promotion, dubbed '18For18', helps customers enjoy 18 minutes of talk time every day for only Kshs18, allowing them to make calls across local networks for Kshs1 per minute up to December 12, 2018.
The offer is redeemable once a day for each customer and will be valid for 24 hours from the time of purchase.
“Safaricom is a truly Kenyan brand that inspires hope and celebrates the inherent goodness and resilience of Kenyans, and one whose success can be attributed not just to those who work here, but to those we have served over the years, which is why we are celebrating our customers,” stated Michael Joseph, the former CEO and Member of the Board of Directors at Safaricom.
