Urgent Notice to Those Applying for Passports

  • A person holding a Kenyan passport Facebook
  • The Department of Immigration has issued an important notice to all those applying for their passports on Thursday.

    On their Twitter page, the Immigration Department announced a two-hour downtime on their online portal.

    The department informed the general public that their portal would not be working from 2-4pm, during which a system upgrade will be made.

    "We wish to inform the General Public that our passport services will be closed between 2 - 4pm for system upgrade. We will resume our services from 4pm. We regret the inconveniences caused," read their tweet.

    A person holding a Kenya's passport

    Applicants have in the past complained of long queues and a stressful process. However, the portal is termed as a quicker way to renew or replace a passport online.

    “You can apply for, renew or replace your passport and pay for it online. You’ll have to print out a form at the end. You must sign and date the form, add any documents or photographs that are needed, and return it for processing,” a previous notice by ecitizen read.

    However, Kenyans have previously complained that the process takes too long and is far from the picture the Immigration department paints.

    The portal which is under the Ministry of Interior and Coordination of National Government helps people apply for a pass, permit, alien card, permanent residence or Kenya citizenship and pay using cards or mobile money.

    Kenyans queuing outside the Department of Immigration