Mobile Loans in Kenya: Tala & Branch Contacts

  • Now that we are in the era of the mobile phone, everything in Kenya has become much more simple and easier. 

    Literally, we have the power of almost everything in our hands. From food delivery and loans to hailing a cab when you want to connect with friends and family, and also in case of acquiring financial support.

    There are various mobile loan apps in Kenya that have assisted many to handle their financial challenges, via their quick loans transferred to clients through M-PESA. 

    All you need to do is download their application and get started to get a loan for your hustle. 

    Their administrators are usually available and will offer assistance if you need support or have questions.

    Note: This is done through email, SMS, the mobile app and social media. You can inquire about anything including Paybill charges, issues with the app, and much more more. 

    In this article, we will share some of the Mobile loan apps contacts in Kenya.

    1. Tala Loan contacts 

    These are the Tala loan contacts you can use if you have complaints or queries:
    Once you access the application, you will see send us a message or View FAQs (Frequently Asked Questions) at the bottom. 

    Scroll to that part, and you will see a place where you are asked to contact them or else use Tala app Kenya contacts that we have broken down here. 


    In case you have questions or need support, you can always send them an SMS to 21991. 


    It’s easy to send an email to Tala. Open your email application and send them an email at 

    Social media 

    Tala’s social media pages are active.

    Here are the social media accounts you can use to contact Tala:

    Facebook: @TalaKenya

    Twitter: @TalaKenya

    Instagram: @Tala_Ke 

    2. Branch Loan contacts

    Branch is one of the most downloaded loan apps in Kenya, and this is because it is a lifesaver.

    Branch offers quick emergency loans in Kenya and has helped grow businesses among other needs for money.  

    Branch loans are normally sent to you via M-PESA.

    So how can you contact Branch loan givers? 

    These are the main four ways a branch loan app client can communicate with the lender;

    1. Use the in-app customer care service

    2. Use the email address to seek clarification or book an appointment

    3. Visit Branch Facebook page 

    4. Visit Branch Twitter handle

    3. Haraka Loan contacts

    For inquiries and feedback reach out to Haraka lenders for immediate help through Haraka telephone contacts, and email address provided below; 

    Helpdesk contacts Phone: +254 (0) 202 434 019 


    Kitengela branch 

    Third Floor, Newton House, Namanga Road, Kitengela Kenya 

    Phone: 079 020 4298 

    Bungoma branch

    Second Floor, Ebenezah Building, Cathedral Road, Bungoma, Kenya 

    Phone: 079 020 4294 

    Kisumu branch 

    Ground Floor, Central Square Building, Oginga Odinga Street, Kisumu 

    Phone: 071 975 2166 

    Kisumu branch 

    First Floor, Minoki Building, Oginga Odinga Street, Kisumu 

    Phone: 079 020 4292 

    Mombasa branch 

    Shop No. 4, Ground Floor, Kaderbhoy Building, Nkurumah Road, Mombasa 

    Phone: 079 020 4293

    Eldoret branch (Getbucks Branded) 

    First Floor, Zion Mall, Uganda Road, Eldoret 

    Phone: 079 020 4291 

    Nakuru branch 

    Ground Floor, Trade World Building, OPP prestige Plaza, Nakuru 

    Phone: 079 020 4300 

    Nacico branch 

    First Floor, Nacico Plaza, Landhes Road, Nairobi 

    Phone: 079 020 4296 

    Avocado branch 

    First Floor, Avocado Towers, Muthithi Road, Museum Hill, Nairobi 

    Phone: 079 020 4297 

    4. Timiza Loan contacts

    If you have any inquiry regarding Barclays Timiza Loan or the Timiza App please use the contacts provided below to contact Barclays Timiza Customer care.

    Here are Barclays Bank of Kenya contacts:

    Barclays Bank of Kenya Limited 

    Barclays Westend Building, Off Waiyaki Way 

    P.O.Box 30120-00100 Nairobi Kenya 

    Telephone number: +254 (20) 425 4000 

    Email address: 

    Barclays Life Assurance Kenya Limited 

    Third Floor Acacia Building 

    Westlands Office Park

    Off Waiyaki Way, Westlands 

    P.O.Box 1140-00100 Nairobi, Kenya.

    Telephone number: +254 (20) 420 9000 

    First Assurance 

    First Assurance House, Cylde Gardens, Gitanga Road, Nairobi, Kenya. 

    Telephone numbers: +254 (722) 444 117, +254 (733) 605 480, +254 (20) 290 0000 

    The bank also has a 24-hour call centre that can be reached through: 

    Telephone numbers: +254 (722) 390 0000, +254 (722) 130 120 

    Social media contacts 

    Facebook:@BarclaysBank Kenya (Barclays Bank of Kenya) 

    Twitter: @ Barclays_Kenya(Barclays Bank Kenya) 

    5. Zenka Loan contacts

    In case of any difficulties, how can you contact the company? Here are the contact details you can use.

    Facebook page:


    Customer care telephone number: 0207650878


    Here are the download links to the APK on app stores:

    Google Play:

    Apple App Store:

    6.Stawika Loan contacts

    Stawika values the essence of social media platforms and internet in easing communication.

    For this reason, their response to queries online is always on point.

    You can also sign up on their website to their email list to stay updated every time they launch a new feature.


    Email address:

    Facebook page: @stawika capital

    LinkedIn: Stawika Capital limited

    Twitter handle: @stawika