Safaricom Announces 5-Hour M-Pesa Unavailability on Friday

  • A file image of a M-PESA shop
    A file image of an M-PESA shop
  • Safaricom PLC on Thursday, July 9, announced a five-hour scheduled maintenance that is set to affect M-Pesa services across the country.

    In a statement, the telco revealed that the maintenance would start a minute before the end of Thursday running through to Friday at 5 a.m.

    "In this regard, our M-Pesa services shall be undergoing planned maintenance tonight Thursday, July 9, 2020, starting from 2359 hrs to 0500 hrs on Friday, July 10," a statement from Safaricom reads in part.

    During the maintenance, all M-Pesa services including airtime purchase shall be temporarily unavailable.

    Safaricom M-Pesa shops
    Safaricom M-Pesa shops

    The timing of the maintenance activity has been planned to result in the least of inconvenience to Safaricom customers.

    Safaricom has had a number of scheduled maintenance on its systems over the past month in a bid to improve its mobile money services to its customers.

    The latest was scheduled maintenance was announced on Thursday, July 2 that was slated for Friday from midnight to 5 a.m.

    Prior to that, there was another maintenance was announced on Sunday, June 28 with the same timing of 12 o'clock to Monday, June 29 at 5 am to reduce customer inconvenience.

    The communications company has also made a number of improvements on M-Pesa including the launching of the Lipa Na M-Pesa Business app that empowers business owners to access real-time statements, export statements, and track their business performance on the go. 

    Safaricom customers can process their mobile money transactions before the five-hour planned maintenance or wait till Thursday after 5 am to use M-Pesa.

    Safaricom M-Pesa customers can continue enjoying free transactions under Ksh 1,000 after the Central Bank of Kenya on Wednesday, June 24 announced the extension of a set of measures that were announced in March 2020.

    A Safaricom Shop in Nairobi
    A Safaricom Shop in Nairobi.
    The Standard