The Kenya Airport Authority has received international recognition from the Airports Council International (ACI).
The AIC recognized KAA in its World’s Voice of the Customer Initiative that recognizes airports that continue to prioritize customers and for the measures put in place during the covid-19 pandemic.
ACI’s Airport Service Quality (ASQ) is a world-renowned establishment that measures passengers’ satisfaction travelling through airports.
ACI World Director General, Luis Felipe de Oliveira congratulated KAA for its efforts in improving the passenger experience.
“Your airports have made significant efforts in gathering passenger feedback through ACI’s Airport Service Quality program and this will help you better understand your customers and will inform your commitment to delivering a superior customer experience under trying circumstances,” Felipe stated.
The recognition comes at a time when Jomo Kenyatta and Moi International Airports are undergoing rehabilitation works which will see the two hubs increase customer satisfaction. This will increase both domestic and international flights.
“We are employing the industry’s best practice as we seek to adopt a seamless passenger experience at our airports. To provide a safer, smoother and more streamlined airport journey; from check-in to boarding. ACI’s Customer Accreditation Program offers a structured path for us to hone the knowledge and skills to ensure that we achieve our vision to provide stress-free travel to our customers; this is vital as travel recovers,” KAA Managing Director Alex Gitari said.
KAA has put in place WHO and ICAO health protocols in place and it is in the process of attaining ACI’s Airport Health Accreditation( AHA) .
JKIA and Moi International Airport- Mombasa have participated in the ASQ program for over 10 years.
KAA has also been commissioning new air transport hubs around the country in a bid to increase international and domestic passenger flights as well as boost cargo capabilities.
The proposed Nyeri and Nyamira airstrips, for example, will rival Kisumu and Wilson airports in terms of cargo capacity when they are completed.
The renaming and refurbishment of Ukunda Airstrip to Diani Airport is also set to increase the number of passengers flying into the region due to Diani’s world recognition.
