Travellers were elated when Kenya Railways availed the Nairobi-Kisumu passenger train whose charges range from Ksh600 to Ksh2,000.
However, travellers faced numerous challenges, others were unsuccessful while trying to access the Kenya Railways website to book a ticket as the information is not available online.
A spot check by Kenyans.co.ke revealed that one can not book tickets to Kisumu from Nairobi or Nanyuki or even get return tickets from the Kisumu station via the website.
Travellers seeking to use the newly refurbished train operating from Nairobi Central Railway Station through Nakuru Railway Station all the way to the Kisumu Railway Station can, nonetheless, easily book tickets with Kenya Railways.
To purchase tickets, one can get them directly from the Kenya Railways central station in Nairobi or respective stations in Nakuru or Kisumu cities.
Alternatively, customers who wish to book tickets earlier can call Kenya Railways through these numbers- 0115169759 or 0115102558 for booking and will be directed on how to get their tickets.
Kenya Railways communications further told Kenyans.co.ke that plans to avail the tickets online were underway. The corporation, however, did not disclose its timelines but urged travellers to be patient.
Kenya Railways inaugural 11 hours train voyage from Nairobi to Kisumu occurred on Friday, December 17, 2021.
The train departed Nairobi at 6 am, arrived in Nakuru at 11:35 am and Kisumu City at 17:45 pm.
The first-class ticket traded at Ksh2,000 while the economy class cost Ksh600. Kenya Railways retained these prices since then.
The rehabilitated train has an ultra-modern look, with comfortable seats and coaches that allow passengers to relax as they marvel at the scenery throughout the journey.
First class passengers enjoy luxury services such as Wi-Fi, charging ports, refreshments and spacious closets to keep their luggage.
In between Nairobi and Kisumu are 18 stations such as Njoro and Molo stations, 46 bridges and 27 viaducts.
