Since the launch of the application process for the new generation plates by the National Transport and Safety Authority (NTSA) in January, motorists have posed several questions about the process to the authority.
The majority of the questions asked have centred around the application process, prices charged, and time for the generation of the plates among others.
Kenyans.co.ke sampled common questions asked by the public and the NTSA's response.
Is the application mandatory for all vehicle owners?
All vehicle owners are required to apply for the new generation plates. The authority is yet to set the time limit for the application.
Where do I attach the log book and pictures of the number plate?
According to NTSA, motorists are required to attach copies of their logbooks and coloured pictures of the old number plates in the spaces provided for both TAPELIFT and LOST/DEFACED sections.
The attachments should be in PDF format.
Does NTSA award a letter of allotment after application?
No letter or any other form of documentation is issued to applicants upon the allocation of the new generation number plates. However, upon completion of the process, a text on the screen will indicate that you have an allocation pending.
Does NTSA issue a confirmation message after the application?
After application, one is informed of the success of the process. The message should read as follows;
Dear ********, the registration plate for the vehicle with chassis number ******* and registration number K** has been allocated successfully.
In the case of lost plates, does one have to apply for replacements first?
Motorists who have lost their old number plates are required to apply for replacements before they can make an application for the new generation plates.
Can I apply for the plates without owning a car?
New generation number plates are only issued to registered vehicles.
Is the application online and what are the costs involved?
Application of the new generation plates is done online on the website: www(dot)ntsa (dot)go(dot)ke. Application for the vehicle number plates cost Ksh3,050 while a replacement for motorcycle plates cost Ksh1,550.
New generation plates are to be processed in seven working days.
Is the payment made in cash?
There are no cash payments with the service application fee paid online via the E-Citizen platform. Equally, NTSA does not charge extra to fast-track the process.
Does NTSA do an inspection before the allocation of new plates?
Vehicles are not required to undergo an inspection during the application and allocation of the new generation plates.
What happens to the old plates during replacement?
One is required to hand over their old plates when they are given the new plates.
Additionally, during the collection of the new plates, one is required to carry their original ID for verification.