Hours after Kenya Power (KPLC) announced power resumption across the country on Sunday, March 5, following a nationwide blackout, a section of Kenyans lamented that they were still in the dark.
Kikuyu, Meru, Limuru, Narok, Kitengela and Gilgil were some of the areas that were still experiencing power interruption despite a 12:00 am update by Kenya Power announcing countrywide power restoration.
To address the concerns raised, Kenya Power urged its affected customers to share the reference number for the issue to be addressed.
The power utility, in a statement on its website, explained why power is restored in phases during an unplanned power outage.
Kenya Power noted that among the issues prioritised involves checking the system and repairing the damage to power plants, transmission lines and substations.
They later restore power to critical services such as hospitals, police, fire, water and communication systems.
The power utility focuses on restoring power to areas with a high concentration of customers within the shortest time possible.
Afterwards, they restore power to smaller neighbourhoods and individual customers.
"During unplanned power outages, our goal is to restore power as quickly and safely as possible for customers. While we work to find and fix the outage, we also provide customers with an estimate of when they can expect power to be restored.
"In some cases, crews can restore power sooner than what we have estimated. In severe weather, the cause of the power outage may be difficult to locate or access or there may be several problems so the repairs may take longer," the statement read in part.
Responding to a section of Kenyans who had experienced token purchase delays, Kenya Power urged the users to forward the transactions for token resending.
The utility firm on Saturday, March 4, had announced a countrywide outage due to a system disturbance.
In 2022, Kenya was hit by incidents of countrywide power blackout that saw a number of top KPLC officials arraigned in court.
