Moja Expressway, the company charged with managing the Nairobi Expressway, on Monday, April 3, addressed the traffic snarl-up witnessed on sections of the elevated road, attributing it to a system malfunction.
In a statement, the operator affirmed that the technical issue resulted from a construction site that damaged their fiber cables.
Moja Expressway added that a team was dispatched to attend to the issue in the remaining toll stations as the operations had returned to normalcy in most inlets and outlets.
"Our attention has been drawn to an unfortunate system malfunction at some of the Nairobi Expressway Toll Stations. We would wish to notify the public that the technical issue is a result of construction from a third party which in turn damaged our fiber cables," read the statement in part.
"Our maintenance team is currently on site working to restore the system while offering alternative solutions to customers, and operations have returned to normalcy in most of the affected stations.
"Moja sincerely apologizes for the inconvenience caused as we endeavour to provide world-class comfort, convenience and connectivity," Moja Expressway added.
Speaking to Kenyans.co.ke, Jeanne May, the head of Public Relations of the Nairobi Expressway affirmed that traffic snarl-up was majorly experienced at Museum Hill and The Mall in Westlands.
In addition, she attributed the cause to confusion at the toll stations as motorists using the Manual Toll Collection (MTC) lane also attempt to access the Electronic Toll Collection (ETC) lane.
This results in the motorists attempting to reverse which in turn causes traffic.
Initially, Moja Expressway urged motorists to apply for electronic means of payment in a bid to curb the waiting time experienced when one pays in cash.
According to Moja Expressway CEO Steve Zhao, an average of 50,000 motorists used the expressway daily as of February 7, 2023, - this denoted a quintuple growth since trial operations began on May 14, 2022.
