NTSA Issues Timelines for Services After Migration to eCitizen

Transport Cabinet Secretary Kipchumba Murkomen inspecting the issuance of digital number plates at NTSA offices in Nairobi on September 22, 2023.
Transport Cabinet Secretary Kipchumba Murkomen inspecting the issuance of digital number plates at NTSA offices in Nairobi on September 22, 2023.
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Kipchumba Murkomen

The National Transport and Safety Authority (NTSA) has issued timelines for various services following its migration to the eCitizen platform.

According to the schedule released on Thursday, Kenyans will access six instant services on the platform between five to seven days.

Among the services include a Road Service Licence, Provisional Driving Licence (DL), Virtual DL and Interim DL.

Copy of records and PSV badge will also be processed instantly, with motor vehicle inspection taking 20 minutes only. 

Timelines for NTSA services offered on eCitizen.
Timelines for NTSA services offered on eCitizen.
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NTSA

On the other hand, NTSA stated that processing of the Smart DLs will take five days while processing of number plates will be done in seven days.

Processing of log books on the eCitizen platform will take three days similar to applications for the transfer of motor vehicle ownership

"All our services are available online. Use your eCitizen credentials to log in to your account," NTSA stated.

Charges

Acquisition of a copy of records, which contain details of a motor vehicle, will cost Kenyans Ksh550.

Motorists taking their vehicles for inspection will be required to pay an inspection fee of Ksh1,050.

Regarding the application of reflective plates, motorists will be required to pay Ksh1,550 for a single reflective plate while a pair of reflective number plates will cost Ksh3,050.

Charges for application for transfer of motor vehicle ownership will depend on the CC ratings (total volume of engine displacement) of the motor vehicle.

On the other hand, the acquisition of duplicate log books will cost Ksh2,550 and will take three days to be processed.

File photo of new generation number plates displayed
A photo of samples of the new generation number plates displayed during their launch in October 2022.
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Ministry of Interior