The National Transport and Safety Authority (NTSA) has unveiled a modern data centre to ensure seamless and faster processing of requisite documents including logbooks and reflective number plates.
NTSA disclosed that the modernisation of its Transport Integrated Management System (TIMS) allowed citizens to experience maximum service efficiencies when registering their motor vehicles and even when conducting vehicle transfers.
Vertiv, a company that worked closely with NTSA, revealed that it decided to revamp the TIMS portal as a result of the population’s growing demands. NTSA realised that it was the right time to upgrade its data centre facility to provide the most reliable services to Kenyans.
According to Nashon Kondiwa, ICT Director at NTSA, modernising the Authority’s systems was crucial to meet motorists’ expectations and improve service delivery to citizens. “Our ICT department faced continuous challenges maintaining the previous system, we had to transform the way business is done," Kondiwa said.
NTSA further revealed that the decision to revamp its data centre also resulted in increased uptime and lower energy consumption by the entity compared to the previous portal while gaining full visibility of operations and better serving Kenyans.
“The TIMS system went from attempting to manage a queue of 60,000 drivers waiting for their applications to process, to zero now waiting in the queue as applications are now processed upon submission,” noted an NTSA official.
The official who spoke to the press disclosed that the new system simplified processes, enhanced system security, and broadened access to the agency's online services, while also reducing stress on NTSA staff by providing them with a highly reliable and more predictable system.
"Since the installation of the data centre, Kenya’s licence renewal compliance has increased eightfold, with more than 80,000 licences being processed per month, compared to 10,000 previously," said an NTSA officer.
The latest development comes barely weeks after NTSA revealed that it had reduced the duration taken in processing critical documents such as logbooks and reflective number plates and undertaking online applications such as vehicle transfers and license applications.
In its recent update, the Authority revealed that it had reduced the number of days taken to process number plates and log books. According to NTSA, number plate applicants would now receive their documents within seven working days while those seeking log books would receive them within three working days.
NTSA's move came against the backdrop of an uproar by Kenyans who accused the Authority of laxity and delays in processing the essential documents.
However, despite the public backlash, the Transport Authority revealed that there were several uncollected documents including logbooks and digital numbers. Applicants were advised to visit their respective application centres to collect their documents.
