Kenya Commercial Bank (KCB) has moved fast to address allegations of unauthorized deductions of money from its customers' accounts.
In a message seen by Kenyans.co.ke, the banking giant acknowledged having knowledge of the concerns arising from the social media claims.
"KCB Bank Kenya Limited is aware of social media conversations regarding allegations of unauthorized deductions in clients’ accounts," the statement read.
[caption caption="KCB Group CFO Kimathi in London during The Bankers Bank of The Year Awards"]
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The bank reiterated its commitment, as a reliable provider of financial services to its customers, and offered assurance regarding the safety of their money.
"We have taken up the matter with the seriousness it deserves and would like to assure all our customers that their money is safe."
The bank further maintained its dedication to ensuring that customer's information is not compromised.
"As a trusted financial partner, we take our duty of confidentiality to our customers seriously," it noted.
In addition, the bank assured the customers that any issues raised directly by the customers are resolved immediately.
"We deeply regret any inconvenience caused and we note that we are working on having the issue resolved. We humbly request for your continued patience," the bank requested the clients.
Responses seen by Kenyans.co.ke from the bank's esteemed customers offered evidence of the institution's commitment to address concerns raised by clients.
I can just confirm that @KCBGroup can deliver the promise though it takes a while!
— Gilbert Kiplom (@GilbertKiplom) March 7, 2018
