When it comes to pay TV, GOtv Kenya is without a doubt one of the cheapest and widely used decoders in Kenya.
Ever since its introduction into the market, it has been winning Kenyans over and is still winning more people over.
The aim of GOtv is to offer family entertainment in Kenya that is affordable and at the same time diverse.
The GOtv decoder comes in different packages and every package usually has its specific channels which viewers can choose from.
Keep reading this article to know more about how to pay for these packages using MPESA paybill.
GOtv Kenya Packages
GOtv Kenya has four packages that are available to the various economic classes of Kenyan citizens across the country. They include:
1.Got Max
GOtv Max Package goes for Kshs 1299 monthly. This package has the following channels:
Nickelodeon
Jim Jam
Disney Junior
Fashion One
MTV Base
Afro Music English
Discovery Family
Nat Geo Wild
Supersport Blitz
Supersport 1
Supersport 2
Supersport 3
Supersport 4
CNN International
Al Jazeera
BBC World News
eTV Africa
Faith Broadcast Network
Islam Channel
Emanuel TV
GO channel
Telemundo
E! Entertainment Television
FOX Life
M-net Movies Zone
Eva +
AfricaMagic Epic Movies
AfricaMagic Family
Maisha Magic East
Maisha Magic Bongo
Zee World
B4U Movies
CBS Reality
Sony Max
Fox (SD/HD)
Inooro TV
KBC TV
NTV
KTN
KTN News
Citizen TV
K24
2. GOtv Plus
GOtv Plus package costs Ksh 749 monthly.This package has the following channels:
Nickelodeon
Jim Jam
Disney Junior
Fashion One
MTV Base
Afro Music English
Discovery Family
Nat Geo Wild
Supersport Blitz
Supersport 1
Supersport 2
Supersport 3
CNN International
Al Jazeera
BBC World News
eTV Africa
Faith Broadcast Network
Islam Channel
Emanuel TV
GO channel
Telemundo
E! Entertainment Television
FOX Life
M-net Movies Zone
Eva +
AfricaMagic Epic Movies
AfricaMagic Family
Maisha Magic East
Maisha Magic Bongo
Zee World
B4U Movies
Inooro TV
KBC TV
NTV
KTN
KTN News
Citizen TV
K24
3.GOtv Value
Gotv Value package goes for Kshs 499. This package offers the following channels:
Nickelodeon
Jim Jam
Disney Junior
Fashion One
Afro Music English
Supersport Blitz
Supersport 1
Al Jazeera
eTV Africa
Faith Broadcast Network
Islam Channel
Emanuel TV
GO channel
E! Entertainment Television
AfricaMagic Epic Movies
Maisha Magic East
Inooro TV
KBC TV
NTV
KTN
KTN News
Citizen TV
K24
4. GOtv Lite
The GOtv Lite goes for Kshs. 260 monthly. The lite package contains the following channels:
Jim Jam
Afro Music English
Supersport Blitz
Al Jazeera
eTV Africa
Faith Broadcast Network
Islam Channel
Emanuel TV
GO channel
Inooro TV
KBC TV
NTV
KTN
KTN News
Citizen TV
K24
How to pay GOtv via MPESA Paybill Number
You can easily pay for your GOtv subscription via mpesa.
You just need the GOtv Mpesa paybill number and your GOtv account number.
Here’s how to make the payment via M-pesa:
1. Go to Mpesa menu and choose ‘Pay Bill
2. Key in the GOTV Paybill number which is 423655
3. Key in your IUC number; this you can get it from the bottom of your decoder on a red sticker.
4 Key in the correct amount for the package you wish to pay for. You can find the different packages available to you here and the GO TV Channels they offer.
5. Key in your M-Pesa PIN
6. Check again to ensure that you have input the correct information
7. Wait for a confirmation message
Note: Keeping the decoder on while you pay helps it to reset itself automatically.
If after payment the picture is still not showing, or if having problems with how to pay gotv Kenya via mpesa, you can contact GOTV via twitter. They will be able to reset it for you in minutes.
How to change GOtv package
You can either upgrade or downgrade your account in two ways:
1. Short Message Service (SMS)
One of the easiest and fastest ways to change your GOtv subscription is through the use of an SMS.
What you do is basically send an SMS ‘UPGRADE IUC NUMBER’ to 22688, or call customer care and request for an upgrade.
2. Online
GOtv provides an online platform commonly referred to as the “Easy Self service”.
The service is well operational and continues receiving upgrades as well as further developments.
Customers are able to manage their subscription, find nearest GOtv dealers, upgrade or downgrade a subscription, clear errors codes among many other GOtv services.
All this is done online anywhere. It offers customers the self-service option. This way, they can manage their subscriptions online and in the comfort of their homes and wireless devices.
It is important to note that changing or altering subscriptions on GOtv does not limit its users and subscribers.
Hence, with that in mind, there are a few things you need to consider or rather keep in mind before downgrading or upgrading your GOtv package. These are:
If you have an active subscription, it is actually advisable to let the subscription expire first before you can upgrade or downgrade your package.
If after downgrading or upgrading and you feel you are not satisfied with the package you moved to, you can upgrade or downgrade again after that month's subscription ends.
After downgrading or upgrading your package, you should pay for the package you have upgraded or downgraded to.
You should not pay for both the previous package as well as the new package as some people would normally confuse and do.
With that in mind, here is the online procedure on how to change your GOtv package in Kenya:
1. The first thing you need to do is to log onto you GOtv account.
To login into your account, you are required to enter either your phone number or your surname accompanied by your IUC number as required for one to log in.
2. After a successful login, select the Build a Package option from the dashboard displayed.
3. Select the package you want to upgrade or downgrade to then click 'next'.
4. After that comes the payment option, click the 'pay' button and choose the payment option you prefer to use to pay for your GOtv.
5. Enter all the required information to complete your payment and your new package will be activated in five to ten minutes.
GOtv Kenya contacts
If you are a GOtv subscriber and have a concern regarding the pay-television services in Kenya, feel free to get in touch with their customer care.
GOtv service providers have improved communication by ensuring there are various GOtv contacts in Kenya through which clients can channel their grievances.
The digital TV distributor has reassured clients that their services can be relied upon as they bring the digital revolution into Kenyan homes.
Below are the Multichoice GOtv Kenya contacts:
Physical address:
Multichoice Kenya Ltd.
First Floor, Sarit Centre, Westlands, Nairobi
Greenspan Mall, Donholm,
Postal address: P.O. Box 60406 00200 Nairobi
GOtv Kenya telephone contacts:
Mobile: +254 711 066 000
ISDN Line: +254 20 423 6 555
Fax: +254 20 4447019 +254 20 4446768
GOtv Kenya email contacts: kenya@GOtv.co.za
GOtv self service: eazy.gotvafrica.com/Activation
GOtv Kenya facebook: GOtv Kenya
GOtv Kenya twitter: @GOtvKenya
Website: kenya.gotvafrica.com
Shortcode: 22688
