Nairobi Metropolitan Services (NMS) in conjunction with the County Government of Nairobi has issued an ultimatum to all its tenants around the city.
In a notice released on Tuesday, January 18, NMS announced that the migration from the manual payment system to the new Nairobi Revenue System (NRS) had commenced.
All the 17,000 tenants are expected to pay their house rent and bills via the NRS beginning February 1.
"Notice is hereby given that the Nairobi City Government in collaboration with Nairobi Metropolitan Services will be migrating all county house tenants to the Nairobi Revenue System (NRS) for online payment. The exercise will commence on January 18, 2022.
"Upon receiving bills, tenants will be required to make payments against NRS generated bills with effect from February 1, 2022. All future payments of house rent should be done through NRS for ease of compliance," read the notice in part.
Some of the services the tenants will enjoy under the new system include making their payments via the efficient mobile money system and receiving feedback via a short message service (SMS).
The NRA will also track the tenants' data and send their monthly house rent and bills through SMS as well as automatically update their NRA portals in a timely manner.
Tenants will also be able to access their payment receipts on the portal.
The NRS became operational in June 2021 with the aim of having an integrated single revenue collection system.
The system has the capacity to handle both new applications and renewals of services such as; customer registration and account creation, payment for parking fees, market cess, applications and renewals of trade licences, as well as applications for food handlers' certificates for both individuals and non-individuals.
How It Works
To access services through the NRS, customers are required to create an account on the portal using the link or download the Nairobi e-Services mobile app from Google Play Store.
To create an account, a customer is required to register with their National or Alien ID number, KRA PIN and other details for validation and account security purposes.
NRS services are also available on USSD via *647#.
However, the market cess and payment of daily on-street parking fees will not require customer account creation on NRS.
