Public Service Cabinet Secretary Justin Muturi on Thursday ordered Kenyans who applied for identification documents to collect them from their respective centres.
Speaking during a visit to the Thika Huduma Centre in Kiambu County, CS Muturi highlighted that over 190,000 national identification documents remain uncollected from several centres across the country.
In Thika alone, CS Muturi disclosed that more than 10,000 IDs, 2,800 birth certificates and over 6,000 driving licenses were yet to be collected.
“I’m urging all Kenyans to visit their nearest Huduma Centre and collect their documents without delay. With 57 Huduma Centres across the country, accessing your documents has been made easier,” CS Muturi told Kenyans.
“As the call to action resonates across the country, Kenyans are encouraged to take advantage of the services available at Huduma Centres and ensure they collect their important documents,” he added.
Besides addressing the issue of uncollected documents, CS Muturi announced that the government had embarked on establishing Huduma Centres in every constituency to bring essential services closer to the people.
CS Muturi noted that several Huduma centres across the country had achieved an impressive customer satisfaction rating and went ahead to commend the staff for their dedication, especially in providing counselling and wellness services to both customers and employees.
“Your service shapes the government’s image, and I urge you to maintain professionalism and courtesy. Your dedication plays a vital role in creating an environment where every customer feels valued and appreciated,” CS Muturi commended the staff at Huduma Centres.
The CS further urged the media to help raise awareness among the public about the importance of collecting processed identification documents, including IDs, birth certificates, and driving licenses, to alleviate the strain on Huduma Centres storage capacity.
The clarion call by the CS comes two months after the government through Huduma Kenya urged Kenyans who were yet to collect their documents from various application centres across the country to do so.
Huduma Kenya revealed that more than 134,000 IDs and 38,000 birth certificates had already been processed and were ready for collection. Applicants were directed to collect their documents from any of the Huduma centres countrywide.
Similarly, the agency noted that 45,000 driving licences were yet to be collected. Driving license applicants were directed to collect their documents from any of the 15 centres listed for collection.
