Kenya Power has announced a disruption in the post-pay services affecting customers seeking to settle their electricity bills.
In a statement on Monday, April 12, the power distribution company announced that customers will be unable to pay for electricity bills for their post-pay services through the paybill number 888888.
"We would like to inform our customers that we are currently experiencing a system interruption that is affecting payment of electricity bills through our paybill 888888."
The power company reiterated that technicians were working to restore normalcy, although there was no time frame given on when the digital service would be back.
In the meantime, customers have been urged to make payments at the Kenya Power banking halls, which are located at various points across the country.
A quick spot check by Kenyans.co.ke has since established that the pre-pay services, which are accessed through the paybill number 888880, are still functional.
The post-pay system has been in place longer than the pre-pay system, although Kenya Power has plans to phase the system out to fully transition to the token system of accessing electricity.
In 2024, the electricity distributor announced that 2.1 million postpaid customers earned the company Ksh120 billion, accounting for 63 per cent of its total revenues.
Despite this fact, there are plans to end all postpaid customers and migrate them to the prepaid system, despite a majority of large power customers preferring the former option.
"All rural customers will be on the prepaid metering system and will be transitioned to smart metering in the long term," a 2024 report by Kenya Power read.
Notably, cases of glitching in the power distributor's system are not uncommon, although response time is fairly quick, particularly in instances affecting a large chunk of customers.
In February 2025, pre-paid customers were also dealt a minor blow after the company announced a delay in delivering tokens purchased through its M-Pesa paybill number.
