Kenya Power Announces 24-Hour Disruption to Token Payment System Over Scheduled Maintenance

Photo collage between Kenya Power transmission lines and tokens meter
Photo collage between Kenya Power transmission lines and tokens meter.

Kenya Power on Monday cautioned Kenyans to load their electricity tokens ahead of the upcoming maintenance slated to kick off on the night of Sunday, June 2.

In a statement obtained by, the utility company explained that the outlet system will be unavailable starting Sunday, June 2 at 10:00 pm and will last until Monday, June 3, at 10:00 pm.

Customers, as a result, will not be able to buy tokens through mobile money, at the banking halls, or at the Kenya Power offices.

"We wish to inform our customers that the prepaid token vending system will be unavailable from 10:00 PM, Sunday, 2nd June to 10:00 PM, Monday, 3rd June to enable us to upgrade our systems for improved service delivery," read the notice in part.

Kenyan keys in token recharge into the token meter.
Kenyan keys in token recharge into the token meter.
Mathews Baloyi

"During this period, customers will not be able to buy electricity tokens from all vending points including Kenya Power offices, (Mobile money) Paybill number 888880, and banking channels."

The company, which trades under the KPLC ticker on the Nairobi Securities Exchange, as a result, advised customers to buy enough tokens to last them beyond Sunday, June 3.

As of January this year, the company announced that it had a total of 6.8 million prepaid customers likely to be affected by the directive.

The utility company further indicated that it has 2.1 million postpaid customers who earned the company Ksh120 billion accounting for 63 per cent of its total revenues.

The company, however, intends to end all postpaid customers and migrate them to the prepaid system despite a majority of large power customers preferring the former option.

"All rural customers will be on the prepaid metering system and will be transitioned to smart metering in the long term," read a report by Kenya Power.

The maintenance comes four months after the company suffered a glitch in January that saw customers experience a 15-hour downtime.

At the time, the delay was blamed on the mobile money transfer system which affected prepaid customers.

"A technical glitch affecting (the mobile money service) is preventing our prepaid customers from buying electricity tokens currently," Kenya Power explained on January 23.

Kenya Power building in Nairobi CBD.
Kenya Power building in Nairobi CBD.
Kenya Power