The Auditor-General, Nancy Gathungu, has revealed that the National Transport and Safety Authority (NTSA) does not fully control the Transport Integrated Management System (TIMS).
TIMS is a system that handles services like vehicle registration and transfer of ownership, exposing it to revenue leakages and data breaches.
In her 2024 audit report, Gachungu stated that there is no formal contract for TIMS, and the system was moved to the e-Citizen platform in March 2023, which prevents the NTSA from controlling or managing it effectively.
“The new system was commissioned in March 2023, for which the authority has no control, as there was no contract for adoption of the system and the system has been migrated to e-citizen,” Gathungu said.
The Auditor stated that NTSA no longer has full control over TIMS since the authority has no legal contract.
During the audit, Gachungu said that she found that the system cannot generate detailed transaction reports nor can it produce a full list of all license and registration applications or expected revenue.
“TIMS access rights provided to the Authority user departments did not allow for the generation and export of comprehensive transactional reports for licensing and vehicle registration,” part of the report reads.
She noted that NTSA staff in licensing and vehicle registration departments have limited access to the system, making it hard for the authority to track revenue accurately and protect data.
“NTSA users of the licensing and motor vehicle registration departments have limitations in the current access levels to meet their reporting requirements."
"The employees can only access and produce highly summarised reports for applications done,” the report reads.
Gachungu added that NTSA could not confirm during the audit the value of money incurred on the system.
According to the auditor, NTSA did not make any improvements in control of the system in June 2024.
