The Nairobi Hospital has issued a statement to its clients after eight major insurers suspended their services at the facility.
The statement followed warnings from insurers that the suspension would take effect for most clients on August 11 or August 12, meaning those covered by these insurers will no longer be able to receive services at the hospital.
The insurers’ decision came as a result of a recent price increase implemented by the hospital.
In a statement on August 8, Ken Omami, General Manager for Health Business at Old Mutual, announced that their suspension would be effective from August 12 to allow the company time to negotiate with the hospital.
“This suspension is intended to allow our teams to negotiate a recent increase in prices, which is likely to affect the sustainability of your policy and result in a significant premium increase,” the statement read.
In response, The Nairobi Hospital’s CEO, Felix Osano, released a statement on Saturday, August 9, informing the public that constructive meetings are currently underway with the leadership of medical insurance companies affected by recent concerns over tariff adjustments.
“The Nairobi Hospital wishes to inform the general public, our valued partners, and the medical leadership of insurance companies affected by recent concerns on tariff adjustments that constructive meetings are currently underway with their leadership,” part of the statement reads.
Osano added that the hospital has invited representatives from all affected parties to a consultative forum on August 11 and August 12.
He said the aim of the meeting is to find a mutually agreeable solution that can safeguard patient care and sustain access to quality medical services.
“We have invited representatives of all affected parties for a consultative forum on August 11 and August 12, 2025, with the aim of finding a mutually agreeable solution that safeguards patient care and sustains access to quality medical services.”
“We are confident that, through dialogue and goodwill, an amicable resolution will be achieved in the best interests of our patients, insurers, and the healthcare ecosystem at large,” the facility added.
The hospital urged clients and the public to remain assured that its priority is to provide excellent, accessible, and sustainable healthcare.
