Safaricom Introduces Exciting Feature For Callers Without Airtime

  • Safaricom customers have something to smile about after the firm introduced a feature in which the receiver will foot the call's bill.

    In a Tuesday press release, the company announced the rollout of the 'Reverse Call' feature in whereby the caller will be able to make a request for the bill to be deducted from the recipient's bill.

    The caller will be able to transfer the cost to the receiver by simply dialling "#" before entering the number the person intends to call.

    Safaricom's Chief Customer Officer Sylvia Mulinge explained that the feature was created in line with the needs of consumers who are always seeking to stay connected with their loved ones.

    “At Safaricom, we maintain our commitment to always provide our customers with relevant products in line with their needs. This innovation is in line with this commitment and has been tailored to mirror the relationships between our customers with a goal of empowering them to always remain connected with their loved ones,” stated Mulinge.

    This new feature is an extension of the popular 'please call me' service that allows their customers to ask the receiver to call them back.

    The recipient will, however, also have a say when such a call comes by selecting '1' as a way of accepting to foot the charges.

    The details of the caller will just appear on the screen as has always been the case.

    The press release further clarified that the feature would be available to 'on-net' calls only and that 'off-net', 'roaming' and 'international calls' customers will not be able to use the feature.

    Below is the press release: