Safaricom Kicks Off New Month With Reductions

  • Safaricom House buildings along Waiyaki Way, Nairobi pictured on March 6, 2020.
    Safaricom House buildings along Waiyaki Way, Nairobi pictured on March 6, 2020.
    Simon Kiragu
    Kenyans.co.ke
  •  Safaricom has announced new gifts for all its subscribers in line with the government's directive on the reduction of the Value Added Tax (VAT) from 16 per cent to 14 per cent.

    In a statement published in the dailies on Wednesday, April 1, the telco announced that it was reviewing all its products and services in line with the president's directive.

    It stated that all prepaid customers will receive an extra 2 per cent airtime on every prepaid service charge to reflect the new 14% VAT.

    In the event that a customer tops up with Ksh 100 for example, they will be entitled to receiving Ksh 102 airtime from the telco.

    Safaricom Chief customer officer Sylvia Mulinge and Comedian Njugush Take a selfie during the launch
    Safaricom Chief customer officer Sylvia Mulinge and Comedian Njugush Take a selfie during the launch of PostPay bundles in Nairobi on March 3, 2020
    Simon Kiragu

    Apart from the prepaid customers, the telco also targeted clients using the Home Fibre services, where they indicated that the customers would get back 2% of the cost of the package as a credit to their Home Fibre account.

    "Customers, for instance, who are on the Ksh 2,900 Bronze package will receive a Ksh58 credit which will be used for their next monthly payment," Safaricom announced.

    The telco further indicated that the prices for all their devices including smartphones at all Safaricom shops and their online platform Masoko have also been reduced to reflect the changes.

    Apart from this, Safaricom also announced that they were revisiting their business platforms to reflect the change in tax regimes.

    "Pricing for all personal postpaid, Fibre for Business and for all Corporate Postpaid products and services including Zidisha Plus, Cloud, Security, Collocation and IOT have been reduced to reflect the 14% VAT," the telco informed.

    It further announced that for the clients using the business platform, the changes shall be reflected in the invoice due end of the month.

    Safaricom also informed that it had a team at specific touchpoints to share more information with Kenyans who need clarity on the pricing specifics.

    President Uhuru Kenyatta on March 25, 2020, directed the National Treasury to reduce the VAT from 16% to 14%, with the directive to take effect on April 1.

    President Uhuru taking notes during the video conference meeting held with IGAD members state leaders on March 30, 2020.
    President Uhuru taking notes during the video conference meeting held with IGAD members state leaders on March 30, 2020.
    PSCU