Safaricom Services to be Unavailable for 6 Hours

  • Safaricom Chief customer officer Sylvia Mulinge during the launch of revamped PostPay bundles in Nairobi on March 3, 2020
    Safaricom Chief customer officer Sylvia Mulinge during the launch of revamped PostPay bundles in Nairobi on March 3, 2020
    File
  • Safaricom has announced a planned maintenance scheduled between Saturday, September 12, at 11 pm and Sunday, September 13, at 5 am.

    In a statement, the service provider indicated that all Safaricom Cloud, Lipa Na M-PESA, M-Shwari, KCB M-PESA, the Safaricom App, the M-Pesa Daraja API would be unavailable. 

    Other unavailable services will include; Mobile Banking, International Money Transfers, VAS services and Safaricom Online Customer Support on Twitter and Facebook.

    Safaricom Brand Ambassador Instructing a Safaricom customer during the launch of revamped PostPay bundles in Nairobi on March 3, 2020
    A Safaricom brand ambassador instructing a customer during the launch of revamped PostPay bundles in Nairobi on March 3, 2020
    File

    Additionally, Safaricom indicated that all other M-PESA services including sending money, deposits, withdrawal and other services like calls, data and SMS, would remain available as usual.

    The timing of this maintenance activity has been planned to result in the least inconvenience to our customers," reads an excerpt of the statement.

    The service provider further apologised to its customers in case of any inconvenience that may be caused during the maintenance period.

    The telecommunications station has been upgrading its services and introducing new features to satisfy its over 30 million subscriber base. 

    In August Safaricom introduced a new feature on the web app to enable its users to track airtime and data usage on various apps. 

    My airtime usage on the web app is a new feature that enables the user to track how much airtime one has used within a specific period in detail.

    The feature can also reveal how much one has spent on calls, SMS and on subscriptions with one also able to view the date and time of a call, the duration, and the amount charged for the call.

    On September 10, the company rolled out all its M-PESA services on the *334# menu. 

    The telecommunications firm revealed that the new menu targeted non-smartphone users by consolidating all mobile money services in a single, easy to use menu with more flexibility than is possible on the current SIM toolkit menu.

    Safaricom Shop Along Kenyatta Avenue in Nairobi. Monday, October 21, 2019
    Safaricom Shop Along Kenyatta Avenue in Nairobi
    Simon Kiragu
    Kenyans.co.ke