How to Get Free HELB Clearance Certificate

  • Kenyans waiting for service at Helb offices.
    Kenyans waiting for service at Helb offices.
  • Acquiring a clearance certificate from the Higher Educations Loans Board (HELB) has now become even more convenient especially with the Body waiving the Ksh1,000 acquisition fee for non-loanees.

    The certificate which many employers ask for when you apply for a job can be applied for online on the HELB portal or on the e-Citizen portal.

    There are two types of clearance certificates that you can apply for. 1) Loanee Compliance Certificate if you are up to date with your loan repayment or 2) Non-Loanee Compliance Certificate if you have never benefited from HELB loan.

    Before you can apply for the clearance certificate you will be required to create an account on the portal if you do not have one already.

    Create an account on the HELB portal

    1. Log on to the HELB portal

    2.. Click on Apply for Compliance Certificate

    3. Click on User registration and Pick 'applicant registration' 

    HELB portal registration interface.
    HELB portal registration interface.

    4. Here you will get a new account creation page. From here all you need to do is provide your National ID details.

    5. Next, provide other details like email address and then validate and confirm your sign up

    Activate your HELB Account

    1. Go to your email and locate the HELB account email.

    2. Click on the link provided and begin the activation process

    3. Once you get the code, enter it and hit Proceed

    4. This will create a HELB portal account to help you apply for other products.

    How to apply for HELB Clearance Certificate online

    1. Log on to the HELB portal and go to the Online Service Tab

    2. Click on apply for Clearance Certificate

    3. Provide your phone number where you will receive a code that will enable you to proceed.

    4. You will receive a direct link to download your certificate

    5. Download and print your certificate.

    Specimen of a HELB Clearance certificate.
    Specimen of a HELB Clearance certificate.

    HELB Contacts

    You can as well get in touch with HELB for any assistance through:

    Tel: +254 711 052 000

    Email :

    Twitter Handle:

    HELB contact centre. Applications for the second and subsequent undergraduate loans 2020-2021 financial year are open.
    File image of HELB contact centre