NTSA Unveils Online Services for Motorist and Boda Bodas

  • NTSA officials accompanied by police inspect a matatu in Nairobi in December 2019
    NTSA officials accompanied by police inspect a matatu in Nairobi in December 2019
    K24 Digital
  • The National Transport and Safety Authority (NTSA) has re-launched its online platform, NTSA Self Service Mobile Application.

    The revamped app is aimed at offering better experience to members of the public seeking the authority's services such as verifying the validity of licenses.

    The new online platform has also been built to support the verification of Boda Boda certificates and driving school instructor licenses. 

    "The rollout comes at a time when the Authority has re-engineered its operational processes, revamped the Transport Integrated Management System (TIMS), synchronized all services and provided access all in a bid to provide quality services to the public," NTSA stated on Friday, May 20.

    An image of citizens getting services at NTSA offices
    An image of citizens getting services at NTSA offices
    NTSA

    Other features on the new online platform include Complaint Management, TIMS inquiries, and access to information.

    "The NTSA App provides a simple and secure licence verification platform and is purposed to bring a personalized service experience to clients," NTSA added.

    Services verifiable through the new online platform include; Matatu Sacco details, motor vehicle inspection status, Road Service Licence (RSL), PSV badge details and Night Travel Licence.

    Other services offered through the online platform include Driving licenses and Interim Driving licences.

    The re-launch of the NTSA Self Service App is part of the authority's reform agenda that is focused on service efficiency, reliability and convenience.

    This comes after the authority announced the resumption of seven crucial services that had been put on hold since February 13. 

    The authority explained that the resumption followed a court ruling delivered on April 25 lifting the suspension of the services relating to operations of driving schools.

    "In recognition of the efforts of the Ministry of Transport and the Authority (NTSA) in complying with the ruling and in the public interest, the court on April 25, 2022, lifted the suspension of the implementation of the rules as the process of laying the rules before the whole Houses in Parliament.

    "The Ministry and the Authority, therefore, take this opportunity to inform the public of the resumption of the aforementioned services," NTSA stated at the time.

    NTSA Director General George Njao addresses delegates at a past event.
    NTSA Director General George Njao addresses delegates at a past event.
    File