KPLC Announces Changes in Purchasing Tokens

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    File image of meter models for tenants
    File
  • Kenyans may not be able to purchase electricity tokens from shops and kiosks after Kenya Power barred all third parties from dealing in the trade.

    In a notice shared on Tuesday, August 30, Kenya Power, which publicly trades under the ticker KPLC, announced that it had only approved three paybill numbers, a number of banks as well as the USSD code *977#

    For prepaid tokens, customers can purchase via the M-Pesa Paybill number 888880 while in the post-paid category, users are advised to make the purchase via the M-Pesa Paybill number 888888.

    For new connections, customers are advised to make the payment via M-Pesa Paybill 888899.

    Kenya Power building in Nairobi CBD.
    Kenya Power building in Nairobi CBD.
    File

    "We wish to inform our prepaid and postpaid customers that, effective Thursday, September 1, 2022, the purchase of prepaid tokens and payment of postpaid bills will only be made through the following (above-mentioned) authorised channels.

    "Customers can also conveniently access these services through KPLC banking halls countrywide. They can also purchase tokens or pay their bills via USSD code *977#," read the statement in part.

    The company further cautioned users from making the purchase through third-party agents, mostly kiosks.

    "Please note that no other third-party agent is authorised to offer these services on behalf of KPLC. The company will therefore not take liability for any transaction conducted through any other platform," the statement warned.

    The new changes are expected to reduce delays in token generation and payment of postpaid bills that resulted from technical hitches experienced by customers in the past.

    KPLC is also pursuing a revolutionary technology aimed at enabling Kenyans to share tokens with their friends or neighbours who are on the pre-paid option.

    The company has already done tests in various parts of Nairobi and the project is expected to be piloted countrywide.

    When shifting houses, tenants will also be able to move with their tokens to their new locations.

    Kenya Power staff working on electricity lines at Soysambu Conservancy on February 22, 2021
    Kenya Power staff working on electricity lines at Soysambu Conservancy on February 22, 2021
    File