Kenya Power has announced that customers will not be able to purchase prepaid tokens following scheduled maintenance on the main vending system.
The maintenance will be carried out for nearly five hours, 10 minutes, between Saturday and Sunday.
In a statement that was shared on its X, formerly Twitter account, on Saturday, September 9, Kenya Power noted that planned maintenance will kick off at 11:50 pm on Saturday night all through to Sunday, September 10th, 2023, at 5 am.
"During this time, customers will not be able to purchase electricity tokens via prepaid pay bill number 888880 or Airtel Money.
"We apologise for any inconvenience this may cause to our customers," Kenya Power assured.
With the pay bill option and Airtel money unavailable for over five hours, customers can still purchase tokens via other systems, including banks and Kenya Power token agents.
Customers can also purchase their electricity tokens through M-Pesa and USSD code *977#.”
On its website, Kenya Power underscores that prepaid tokens work by allowing customers to purchase electricity in advance and then use the units to power homes or businesses.
To purchase a prepaid token, customers can visit any of Kenya Power's authorised agents or retailers, who have been given access to the regulated system.
The Kenya Power prepaid tokens serve millions of homes since the system allows customers to control their electricity consumption.
Customers can only use the amount of electricity that they have purchased. This is meant to help them to save money by avoiding overage charges.
The token system is also important in helping customers to budget for their expenses and avoid surprises at the end of the month.
