Public Service Cabinet Secretary Moses Kuria has unveiled a 10-point agenda aimed at improving service delivery in all government departments, including ministries.
In a statement released on Saturday, the CS indicated that his ministry will hold joint forums with other ministries across the country with the aim of holding Cabinet Secretaries and government officers accountable for service delivery.
According to the CS, the forums will be named Wajibika Town Hall Forums to mirror the emphasis on fostering accountability.
On the other hand, he pledged to track the performance of all public servants and publish a report of their performance on a digital platform that will be accessible to all Kenyans.
The new direction, he indicated, was in line with the signing of performance contracts initiated by President William Ruto in August.
"We will roll out a digital tool for tracking Performance Contracts, Projects Delivery & Execution and Individual staff performance for all the 90,000+ Public Servants while sharing the results with the public monthly.
"We will implement a digital Ombudsman tool to be known as Pasha for the public to report all cases of denial of or poor service by national and county government institutions and avail all such incidents for public and media scrutiny," he stated.
On the other hand, he emphasised that he will be seeking to improve the current government workforce with retiring officials replaced by the youth.
He also revealed his plans to ensure an 80:20 ratio between technical staff and support staff.
"We will give every Kenyan an opportunity to work for the government irrespective of social, economic or political status through a digital, transparent and verifiable hiring tool that will distribute available opportunities across the country while seeking to enjoin the Private Sector and Overseas recruiters to use the same transparent platform for jobs and Internships under the mantra 'Jobo Bila Connection'.
"We will maximise government efficiency and effectiveness by instituting government-wide Business Process Re-engineering, technology, people and organisation Review and putting in place a coordination framework that eliminates hand-offs, red tape and over-laps for effective service delivery," he added.
On Huduma Centers, Kuria maintained that he would increase the number of government services offered in the centres across the 47 counties.
Private and international companies will also be provided opportunities to shop in the various institutions.
The Public Service Ministry further underscored the need for reforms within the state-owned corporations plagued by underperformance and deb, emphasizing them as a top priority.
