Have you ever run out of Kenya Power tokens and tried loading afresh but you were unsuccessful?
On most occasions, reloading tokens after depletion proves to be a challenge for many consumers who are forced to indulge their neighbours to enable them reload.
According to Kenya Power, the problem often occurs when the Customer Interface Unit (CIU) is not connected to power.
To avoid the hustle and bustle of looking for a neighbour who hasn't experienced a power cut, the utility firm notes that one can solve this challenge by inputting new batteries and connecting the CIU to a socket.
However, the socket has to be the outlet the CIU has been connected to all along.
Kenya Power noted most Kenyans often try to connect the gadget to several sockets and that should not be the case.
"The CIU needs well-powered batteries to communicate with the Meter. Once new batteries are installed in the device, use the same socket previously used to load tokens.
"New batteries should also be installed if the meter keeps going off when using the keypad on the CIU," Kenya Power advised in its manual.
Other Challenges
On the other hand, should the method mentioned above fail, one should check the meter boxes to ensure that there is power.
"The meter should be blinking red if there is power. In case there is no light at the meter box, this should be reported as a power outage," the utility firm added.
Should one confirm that there is power and the reloading of tokens is not going through, consumers are advised to check if there is a trip.
"If the breaker is off, switch it on and try to load your token again," Kenya Power added.
