Following yesterday’s network outage, telecommunication services provider Safaricom has announced that it will give its customers a full day of free transactions on its M-Pesa platform.
In a video on its Twitter handle, the company’s CEO Bob Collymore outlined that the offer was a small gesture to show that he and his team were dedicated to having a reliable network.
“As a small gesture, from midnight tonight to midnight tomorrow all our customers will be able to send money on the M-Pesa network for free,” the CEO mentioned.
A statement released by the Safaricom CEO also explained the reason for the countrywide outage.
“We had two traffic outlets which failed rapidly one after the other. In response, as a priority, the team very quickly started operating the affected functions on our redundant equipment in order to restore services,” his statement read in part.
Collymore assured the public: “We are now working to ensure that network stability continues.”
Here is the video:
[video: