Kenya Power, which trades under the KPLC ticker on the Nairobi Stock Exchange (NSE), announced on Saturday night that it had resolved the token purchase delay experienced by its customers.
Earlier, a section of the parastatal's customers reported that they purchased electricity tokens but had failed to receive them on time.
Some noted that the delay lasted for hours despite money being deducted from the mobile money wallets.
In response, the utility company noted that it had promptly embarked on the matter and confirmed that the issue had been resolved by 10:00 pm on Saturday.
Kenya Power further noted that the entire backlog of purchased tokens would be cleared promptly.
"We wish to inform all our pre-paid customers that the token message delay which was experienced earlier today has been resolved," the utility company stated in a statement.
"We are working to expeditiously send out all the affected tokens and clear the backlog. We request for your patience as we undertake this exercise and thank you for your continued support."
The company further advised its customers to retrieve their tokens through the USSD code *977# or through their application by entering their meter number.
Earlier this month, Kenya Power faced a nationwide power outage that left most counties across the country plunged into total darkness.
Later, Energy Cabinet Secretary Opiyo Wandayi noted that the September 6 blackout stemmed from the tripping of the Suswa substation.
The outage was triggered by a failure in the 220kV Loiyangalani transmission line, which was evacuating 288MW from the Lake Turkana Wind Power (LTWP) plant.
"The tripping of the Suswa line was followed by the failure of the Ethiopia-Kenya 500kV interconnector, which was carrying 200MW at the time," stated Wandayi.
The outage led to the loss of 488MW, a staggering 27.3 per cent of Kenya’s total electricity generation at the time, throwing much of the country into darkness.
