Token recharge can often be a bad experience in case of delayed messages from power service providers and maybe you are already out of tokens.
Equally, there have been instances where there are reported technical hitches at the backend servers of power providers that have left many stranded or in the darkness over the inability to get their token numbers in case of a system failure.
But did you know that there are quick and real-time ways to get your token numbers without having to wait for the short message service(SMS) response from Kenya Power?
In this article, we explore the various alternatives to quickly get your token number to ensure that you run on an uninterrupted power supply at your household or business.
Unstructured Supplementary Service Data(USSD) Code
If you are a prepaid service customer, then you can quickly dial *977# and get your token number in a moment through the following steps.
- After dialing *977# on your phone keypad, a menu will be displayed for you on your home screen. Then you select option one with the prepaid services (token).
- The above step will direct you to the latest Token option, and then from this, you will be able to select the meter option or add the meter number.
Once you follow these steps, you will be able to access the last five tokens that were bought under the meter number. From here, you will find your latest token purchase.
Via a Mobile App
Kenya Power has an app that can be downloaded from the App Store for iOS users and Play Store for Android users.
Once you have downloaded the app, launch it on your mobile phone then follow the steps below to get your token purchase.
- Once on the app, a drop-down menu will be displayed, then click on the Bill/Token option.
- Once you have done the above step, the app will prompt you to enter your meter number.
- After entering the meter number and clicking OK, the list of tokens you purchased will be displayed for you.
