Kenya Power Explains Why You Sometimes Get Fewer Tokens for Same Amount of Money

by Maurine Kirambia on Monday, 14 July 2025 - 5:13 pm

A photo of someone inserting KPLC tokens on their gadgets.

Photo

KPLC

Kenya Power has finally explained why you might be receiving a different number of token units in different months, even after paying the same amount of money.

In an explainer released on Monday, July 14, the utility firm revealed that consumers are categorised into three tariff tiers, based on the average amount of energy they consume monthly.

The higher the energy you consume, the higher the tariffs you have to pay. These tariff categories are determined by the average amount of energy you consume for three consecutive months.

"Our tariff category is calculated based on your average consumption over three consecutive months' usage," Kenya Power revealed.

Kenya Power Tokens metre.

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"Understanding which category you are under helps you make informed decisions about your electricity usage and manage your expenses effectively, too!"

Tariff means the price, rates, costs and all other charges, including adjustments, formulae and other terms and conditions for the supply of electrical energy to consumers.

The Tariff Categories

The first category is for Domestic 1 customers, also known as the Lifeline Customers, and they are basically the ones who use the least amount of energy per month.

If your monthly electricity consumption stays below 30 units each month, you qualify for the lifeline tariff of Ksh12.23 per unit, exclusive of taxes and levies.

This category is designed to make electricity accessible for households with minimal power needs.

The next category is for Domestic 2 customers who use between 30 to 100 units per month.

If you manage to consistently use more than 30 units but just below 100 each month, you qualify for tariffs of Ksh16.45 per unit, exclusive of taxes and levies.

The last and final category is for the Domestic 3 customers who use between 101 to 15,000 units each month.

These households qualify for the highest amount of Ksh19.02 per unit, exclusive of taxes and levies. Basically, the Kenya Power model dictates that the more energy you use, the more you pay per unit.