The National Transport and Safety Authority (NTSA) has launched a dedicated portal for Kenyans seeking to confirm the status of their driving licence and number plates before collection.
In a brief statement on Tuesday, August 19, the Authority noted that the service status portal only required a motorist to enter their details to access information regarding their applications.
Kenyans who want to know the status of their applications were urged to log into the NTSA portal through the eCitizen platform and navigate to the status portal, share their details and submit for a response.
According to NTSA, once a motorist submits their details on the portal, their request will be forwarded to their specific collection centres in the form of a complaint.
“Click on servicestatus.ntsa.go.ke and share your details and submit; this will go directly to your collection centre as a complaint,” the Authority told motorists.
Notably, motorists seeking to know the status of their driving licence are required to submit their National Identity (ID) number, while number plate applicants are required to use their vehicle registration number.
The clarification stems from an enquiry raised by motorists who demanded to know the duration it takes for NTSA to process a smart driving licence and number plate applications.
Meanwhile, the latest announcement comes on the back of NTSA's recent notice directing both national and county government entities to register their vehicles and apply for new reflective number plates.
In the directive issued on June 15, NTSA ordered all government entities to comply before August 29, failure to which would result in impoundment during the nationwide enforcement operation.
The move is part of the government's strategy to curb the rising cases of vehicle theft and other vehicle-related unethical activities in the country.
NTSA, in its notice, revealed that its portal had been enhanced to accommodate applications, including the modification of the bulk transactions for various services.
According to the Authority, for a government entity to apply for registration or reflective number plates, it must create an e-Agent account and submit an official letter to NTSA.
