Insurance companies contracted to provide cover for police officers have been ordered to pay pending compensation claims for all officers injured while on duty.
The resolution was made on Thursday, October 30, during a tense Senate Committee meeting, at which the Committee Chairperson, Isiolo Senator Fatuma Dullo, issued a firm directive to a consortium of insurers, instructing them to release all claims approved by the Directorate of Occupational Safety and Health Services (DOSHS).
Dullo gave the companies' 14 days to adhere to the ultimatum, stating that the committee would not tolerate other excuses.
“We are ordering you to pay the claims, and that is a must. It is not a request, and it must be done before the next meeting. We have given you 14 days to provide us with an updated list,” Dullo said.
During the meeting, lawmakers expressed outrage over reports that injured officers, have been subjected to years of waiting, breeding frustration among them.
According to the lawmakers, some of the officers suffered injuries during the previous regime but were yet to be compensated.
“These officers’ salaries are minimal. They get injured, then sadly, they wait for over five years to be compensated. We must be humane and help them get out of the challenges they are facing,” Dullo added.
The Committee also resolved to push for amendments to existing laws to strengthen enforcement mechanisms compelling insurance firms to honour claims as soon as possible.
According to representatives of the insurance consortium, a total of Ksh1.075 Billion had been paid to officers as of October 2025.
However, the insurers were faulted for what was described as "unnecessary and inhumane delays which have reportedly caused suffering among police officers.
The issue of delayed compensation dates back years, and in 2024, the National Police Service Commission wanted the defunct National Hospital Insurance Fund (NHIF), now Social Health Authority (SHA) to fast track the settlement of outstanding claims.
At the time, a total of 1,756 claims arising from various services, including KPS, APS and DCI were submitted to NHIF between 2021 to 2022, with only 937 were settled, according to NPSC.
Under the contract, NHIF was expected to settle the assessed claims within 90 days as stipulated by the Work Injury Benefits Act.
