Passengers Scammed in Fake Online Christmas Holiday Bus Bookings

Buses and matatus pick up upcountry travellers at Nairobi's famous Machakos country bus station
Long-distance buses at Nairobi's Bus Station area in a photo dated November 2017.
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Several passengers travelling from Nairobi to upcountry for the Christmas holiday have reportedly fallen prey to fake online Christmas holiday bookings, which have resulted in losses.

Media reports have revealed that the passengers opted for online booking through individuals posing as bus companies on social media platforms who lured the passengers to pay for the tickets.

The passengers would later show up at the bus company booking offices ready to travel to their destinations, only for them to be told that they did not book the said buses.

The passengers were left stranded without a bus to travel upcountry. Some find themselves without money and have to look for alternative means of transport.

Matatu drop-off stage at GPO along Kenyatta Avenue in Nairobi.
A photo of a matatu drop-off stage at GPO along Kenyatta Avenue in Nairobi taken on May 23, 2022.
Kenyans.co.ke

In a media interview with Citizen TV, one of the victims of the online ticket scam revealed how he unknowingly booked a bus through an advertisement he saw on TikTok.

"I was travelling and got the number to book for the bus on the internet, the people told me that they were working for the bus company, but I have come to realise that they were not working there," the victim revealed.

The victim revealed how he was left penniless after the fake online bus booking incident.

"I was scammed of all my money; I was only left with KSh 49," the man sorrowfully narrated.

Officials from the bus company have revealed six more passengers have been scammed by the individual masquerading as the company on social media platforms.

The officials have warned travellers to beware of online scammers and be vigilant as they book their buses to travel up-country.

The online scammers parading as bus companies have been reported to be mostly found on the TikTok and Facebook social media platforms.

In some cases, the fraudsters are reported to use images of staff members of the bus companies they are masquerading as to gain the trust of unsuspecting passengers.

Matatus at a terminal in Nairobi in August 18, 2024.
Matatus at a terminal in Nairobi in August 18, 2024.
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Kenyans.co.ke/
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