The Kenya Power company on Monday announced that the token system would experience a 12-hour-long outage beginning Tuesday 10 p. m.
A statement from the company outlined that the outage would continue to Wednesday at 10 a. m. to allow for a routine system maintenance.
"The exercise will be conducted from Tuesday 3rd July 2018 at 10 p. m. to Wednesday, July 4, 2018, at 10 a. m.
"During this period, all prepaid services which include buying tokens through Paybill 888880 will not be available.
[caption caption="Kenya Power official holds up a disconnected token meter for display"]
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"Other prepaid tokens buying outlets such as our banking halls and vendor outlets will also be affected," the statement outlined.
Consumers on the postpaid billing system would, however, remain unaffected by the outage.
The dispatch from Kenya Power further advised consumers to act early to avoid inconveniences during the stipulated.
"We advise our customers who may need top-ups to buy their tokens early to stay connected," the statement advised.
The company further tweeted: "We are constantly seeking ways to deliver speedy and quality services to our customers.
"Currently, most of our customers are on prepaid metering, as .such it is critical that we upgrade and maintain our IT platform that supports the purchase of electricity tokens," the company explained.
[caption caption="Kenya Power CEO Ken Tarus on a podium addressing a crowd during a past function"]
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