KPLC Token: How to Silence Electricity Meter Beeping Alarm Sound

  • We’ve all had our fair share of KPLC token meters annoying beeps, especially at night when they appear to beep the loudest.

    Luckily, you can get some peace of mind by turning off the low electricity units alarm.

    However, the procedure varies depending on the meter model. This is because token meters come in different types and models.

    You might be familiar with your current token meter mute code but as soon as you move houses, you find a totally different meter whose mute code is different.

    The most common meter models include Inhemeter, Hexing, Nirav, Conlog Intech, and Actaris.

    Here are the steps to clear or stop the beeping sound on the different models of prepaid meters.

    Note: Be sure to follow the steps based on the model of your meter.

    What are KPLC prepaid meters?

    As electricity became a necessity, the Kenya Power and Lighting Company (KPLC), now Kenya Power, connected households to the grid and installed post-paid meters.

    Over the years, these meters proved inefficient. Not only did the company have to cater for postage costs to send monthly electricity bills to clients, but also clients failed to pay in time leading to many power disconnections.

    Kenya Power, therefore, introduced the prepaid power meters, where customers are required to purchase electricity tokens in the form of power units beforehand.

    These meters are more efficient compared to their traditional predecessors. The customer UI screen allows users to type in the token code they receive after.

    As such, it allows you to monitor and manage your electricity usage, which you could also do using the Kenya Power Telegram Bot.

    When your tokens fall below the 20 kWh mark, the meter will alert you through its built-in alarm-like sound. Since this alert system is continuous, the sound could become annoying very fast.

    How to silence the token meter beeping sound

    Here is how to silence the beeping sound based on the model of your token meter:

    Hexing

    Hexing meter model seems to be most common in many households.

    To stop the beeping sound on this meter you need to press 812, then hash (#), or press 812 then “Enter”.

    Nirav

    If your meter has the name “Nirav Star Instrument” printed on it, just press 1037 then hit “Enter” button 3 times.

    Conlog Intech

    In one long press on the hash (#) button will stop the sound on a Conlog meter that keeps beeping when you have few units.

    Actaris

    To stop this sound as you plan to buy additional tokens, long-press the “Enter” button.

    For one reason or another, a method may not work for your meter model. Try out the steps specified for the other models. These steps will be updated regularly to include new meter models or tricks.

    Inhemeter

    Press 016 then hit ‘Enter” button

    Shenzen

    Press 1037 then hit “Enter” button 3 times

    Itron

    Long press: Enter’ button until meter stops beeping

    Intech

    Press 812 then hash (#) button

    How to pay your electricity tokens

    KPLC has a wide number of convenient ways to pay your electricity bills. All payments are posted in your electricity account on the same day.

    Please follow the instructions below to top up your electricity.

    How to pay your postpaid electricity bill with M-PESA (Safaricom)

    1. Select “Pay Bill” from the M-PESA menu.

    2. Enter the Kenya Power business number 888 888.

    3. Enter your new Kenya Power account number e.g. 123456.

    4. Enter the amount you wish to pay which should be between Ksh100 and  Ksh 35,000.

    5. Enter your M-Pesa PIN.

    6. Confirm that all details are correct.

    7. You will receive a confirmation of the transaction via SMS.

    How to buy Kenya Power (KPLC) prepaid tokens via M-PESA Paybill Number 888880.

    1. Go to Safaricom SIM Tool Kit, select M-PESA menu, select “Lipa na M-PESA

    2. Select “Pay Bill

    3. Select “Enter Business no.“, Enter KPLC’s Lipa na M-PESA PayBill Number 888880 and press “OK”

    4. Select “Enter Account no.“, Enter your KPLC Prepaid Meter Number (e.g. 0100 xxxx xxxx x) press “OK”

    5. “Enter Amount“, between Ksh 100 and Ksh 35,000 and press “OK”

    6. Enter your M-PESA PIN and press “OK”

    7. Confirm all the details are correct and press “OK”

    8. M-PESA HAKIKISHA, You will get a notification with the intended recipient’s name e.g. “Pay Kenya Power Ksh 1,000.00 for Account 0100 xxxx xxxx x Press 1 within 20 seconds to STOP this transaction.” To stop a wrong transaction, Enter “1” and press Send within 20 seconds. Pressing “Cancel” will complete the transaction.

    9. You will receive a confirmation SMS from M-PESA.

    10. KPLC will then generate prepaid token valid for your meter and send via SMS.

    How to buy Kenya Power (KPLC) prepaid tokens via Equitel
     
    1. Select Eazzy Pay from your Equitel menu

    2. Select Pay Bill from Eazzy Pay.

    Choose the bank account number to pay from e.g.0123456789102

    Select business number - KPLC Tokens

    3. Enter your KPLC Prepaid Meter Number (e.g. 37168917674) press OK

    4. Enter the amount you wish to pay which should be between Ksh 100 and  Ksh 500,000.

    5. Enter your Equitel PIN and press OK

    6. Confirm that all details are correct by pressing 1 OK

    7. You will receive a  text confirmation of the transaction from Equity bank.

    KPLC will then generate prepaid token valid for your meter and send via SMS.1

    How to pay your electricity bill with Equitel (Sim Tool Kit)
     
    1. Select Eazzy Pay from your Equitel menu

    2. Select Pay Bill from Eazzy Pay.

    Choose the bank account number to pay from e.g.0123456789102

    Select business number - KPLC Bills (Post Paid)

    3. Enter your new Kenya Power meter number e.g. 2831172 or 3436980.

    4. Enter the amount you wish to pay which should be between Ksh 100 and  Ksh 500,000.

    5. Enter your Equitel PIN and press OK

    6. Confirm that all details are correct by pressing 1 OK.

    7. You will receive a  text confirmation of the transaction from Equity bank.

    How to contact KPLC customer care

    Twitter: @KenyaPower_Care

    Facebook: KenyaPowerLtd

    Email: customercare@kplc.co.ke

    SMS: 95551

    Contact Centre: 95551

    Phone: 0703070707 or 0732170170