Kenya Railways on Thursday, May 13, issued a statement regarding a missing passenger who had boarded the Madaraka Express train.
News had been shared by Peterson Mwangi's daughter Tabitha who pointed out that he went missing after a ticket misunderstanding with the Kenya Railways crew.
She noted that her father had a valid ticket and faulted Kenya Railways for ejecting him out of the train.
"He is 71 years old and he is suffering from mild memory loss and a little aggressive when confronted but not physically.
"To be clear my dad had a valid ticket which was printed in Nairobi by my brother who took him to the station and made sure he had passed all the security checkpoints otherwise they could not have allowed him in without a valid ticket," she stated.
However, in Kenya Railways' statement, it noted that Mwangi had been found with an invalid ticket.
"According to KR procedure, any passenger found with an invalid ticket in the train is required to either pay for the ticket, payable at the destination or alight at the nearest railway station.
"To assist Mwangi, the train crew requested him to reach out to a family member to pay for his journey but he neither had a phone nor any contact through which he could get assistance," the statement read.
The corporation pointed out that Mwangi willingly opted to alight at Athi River station. Further, they affirmed that the crew did not have any knowledge of Mwangi's condition.
"We wish to clarify that KR officers treated the passenger with the utmost respect and followed the necessary procedures put in place when such incidences occur. In addition, we wish to notify our esteemed customers that we don't take this matter lightly," they acknowledged.
The corporation noted that the crew is working closely with the police in order to reunite Mwangi with his family.
