How to Buy Tokens After KPLC Makes Changes on Paybill Numbers

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    File image of meter models for tenants
    File
  • Kenya Power locked out financial institutions and vendors from selling electricity tokens in a move aimed at streamlining service delivery on Wednesday, August 31.

    The changes that were effected on Thursday, September 1, targeted pre-paid and postpaid customers.

    Through the notice, the utility firm limited the purchase of tokens to their approved M-Pesa pay bill numbers, 888880 and 888888, USSD code *977# and their banking halls in different parts of the country.

    KPLC further listed a short messaging code to help customers buy tokens without facing delays and falling victim to fraudsters.

    Kenya Power and Lighting Company engineers load a transformer onto a lorry.
    Kenya Power and Lighting Company engineers load a transformer onto a lorry.
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    "We wish to inform our prepaid and postpaid customers that effective Thursday, September 1, the purchase of prepaid tokens and payment of postpaid bills will only be made through authorised channels.

    "Please note that no other third-party agent is authorised to offer these services on behalf of KPLC. The company will therefore not take liability for any transactions conducted through any other platform," the notice read in part.

    Here is a breakdown of how to buy tokens using approved KPLC channels.

    Prepaid customers (those who pay in advance).

    Go to M-Pesa

    Select Lipa na M-Pesa

    Under Lipa na Mpesa, select Pay Bill

    Enter the business number, which is 888880, approved by KPLC.

    Enter account number, which is the meter number assigned by the utility firm. 

    Enter amount you intend to spend and click send.

    After that process, KPLC will send a message with the token details.

    Key in the numbers in the tokens gadget which will later show the number of units.

    Postpaid Customers (those who pay after using electricity)

    Go to M-Pesa

    Select Lipa na M-Pesa

    Under Lipa na Mpesa, select Pay Bill

    Enter the business number, which is 888888, approved by KPLC.

    Enter account number, which is the meter number assigned by the utility firm. 

    Enter amount you intend to spend and click send.

    Kenya Power Building in Nairobi CBD
    Kenya Power Building in Nairobi CBD.
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    Go to M-Pesa

    Select Lipa na M-Pesa

    Under Lipa na Mpesa, select Pay Bill

    Enter the business number, which is 888899, approved by KPLC.

    Enter account number, which is the meter number assigned by the utility firm. 

    Enter amount you intend to spend and click send.

    According to the utility firm, customers can also purchase tokens or pay their bills via USSD code *977# under the approved scheme.

    To further enhance service delivery and efficiency, KPLC advised customers to purchase electricity tokens through their approved banking halls in different parts of the country.

    "You can reach us on 97771 or visit the nearest Kenya Power customer service centre," the company added while listing all their verified social media accounts.

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