Moja Expressway on Tuesday, April 11, lifted the lid on allegations of staff engaging in a mobile money extortion scam to dupe unsuspecting motorists.
Speaking to Kenyans.co.ke, Jeanne May, the Head of Public Relations of Moja Expressway, affirmed that they had received complaints of the trend and were conducting investigations into the matter.
She added that such actions contravened the company policy that prohibits staff from transacting on their personal mobile phones on behalf of the Nairobi Expressway.
Jeanne urged motorists to opt for either Electronic Toll Collection (ETC) or Manual Toll Collection (MTC) while paying for the service.
While alluding to the use of mobile money to transact, she pointed out that they were working on the technicalities that arose from the trial period.
"We received these complaints and have tried reaching out to the author to get an account of what transpired.
"It is unfortunate that this happened but the company policy still remains the same. Mobile money was introduced to the Nairobi Expressway as a form of payment on a trial basis and the two parties are still trying to work on the technical issues surrounding adaptation," she noted.
"At the moment, customers are encouraged to use the existing ETC and MTC options as they await communication from MOJA about mobile money. Staff is not allowed to transact on their personal mobile phones on behalf of the Nairobi Expressway," Jeanne added.
A section of Kenyans accused Moja Expressway attendants of directing motorists to send cash to their personal contacts - on claims that the mobile money system was not working.
According to the claims, the motorists were asked to send an exorbitant amount instead of the normal price.
"Alternative is to send to staff numbers. In one instance a staffer asked me to send Ksh250 instead of Ksh180," a motorist lamented on social media.
