Ministry of Gender and Public Service on Friday, April 28, unveiled a simplified process for booking services at Huduma Centres.
In a circular, Public Service Cabinet Secretary Aisha Jumwa explained that the previous long processes had been shortened to ensure efficiency.
In particular, the Ministry asked individuals seeking to get new national identification cards to first book appointments the Huduma Centre website.
Those seeking new identification cards were advised to consider using their mobile phones to directly book an appointment, after which they will receive a notification to proceed to the next stage.
How to Book for Appointment:
1. Visit appointment.hudumakenya.go.ke on your mobile phone browser or computer
2. Click on the register button on the menu and fill in the details.
3. Go to the log-in page and key in the details you will receive via sms then pro- ceed to book your appointment.
4. Visit Huduma centre GPO on the specific day and time you have booked your appointment.
"You will be required to show your booking slip or SMS," read part of the statement that was shared by Huduma Centre.
Alternatively, Kenyans were advised to call or SMS their inquiries on the phone number, 0206900020, which will be received by a Customer Relations Officer.
The Ministry also warned that only those who had booked their appointments will be allowed to GPO Huduma Centres.
It was also noted that the interviews that will be conducted at Huduma Centres across the country will be simple, easy and verifiable.
Huduma Centre is a government initiative which is aimed at providing citizens with access to public services in a convenient, efficient and transparent manner.
The first Huduma Centre was launched in 2013 in Nairobi, and since then, over 50 centres have been established across the country.
At Huduma Centres, citizens can access a wide range of services, including obtaining birth certificates, applying for ID cards, passport applications and renewals, business registration, filing taxes, and paying bills.
The centres also provide information on government programs and services, as well as a platform for citizens to give feedback and make complaints about government services.
The Huduma Centre model has been praised for its effectiveness in improving access to public services in Kenya, and has even been replicated in other countries such as Uganda and Tanzania.
