Kenya Power Explains Why Some Consumers Get More Tokens for Same Amount

An image of someone inserting tokens on their gadgets.
A photo of someone inserting KPLC tokens on their gadgets.
Photo
KPLC

Kenya Power on Thursday, May 25 explained why some consumers get more tokens for the same amount.

In a statement, Kenya Power explained that the number of tokens is calculated based on the consumer's usage.

"Please note each meter number has its own unique tariff. These tariffs are determined by the customer's power consumption," Kenya Power stated.

The company was responding to a concerned user who questioned the discrepancy in the distribution of tokens.

Kenya Power technicians fixing a problem on a pole after customers' complaints in September 2022.
Kenya Power technicians fixing a problem on a pole after customers' complaints in September 2022.
Photo
KPLC

"I have some queries about tokens. How is it that for Ksh100 I get only 3.11 units while the neighboring plots get 4+ units with others as much as 4.8 units? Why the inequality?" he posed.

Meanwhile, Kenya Power asked the consumer to share the two-meter numbers for further investigations.

Furthermore, KPLC noted that the rates apply to energy consumption charges and do not include taxes or other levies.

"Tariff is dependent on consumption average as follows 0-30 units charged at Ksh12.22, above 30-100, at Ksh16.30 and over 100 at Ksh20.97," Kenya Power explained.

The Energy and Petroleum Regulatory Authority (EPRA) sets the tariff depending on the usage. It divides consumers into a lifeline and domestic.

Lifeline consumers are those who use 100 units or less monthly and get the cheapest tariff. Government ministries, department agencies, and county governments pay the cheapest tariff.

On the other hand, domestic consumers are those who use between 100 and 15,000 units monthly.

On Tuesday, May 16, President William Ruto announced plans to make Kenya Power profitable as well as reduce the cost of electricity.

During the cabinet meeting, the members approved the restructuring of Kenya Power's balance sheet, with the aim of restoring profitability.

"In line with the Kenya Kwanza Bottom-Up Economic Transformation Agenda, the composition of Kenya Power's Board will be adjusted to reflect its shareholding," Cabinet resolved.

President William Ruto leading his cabinet in prayers before a meeting on May 16, 2023.
President William Ruto leading his cabinet in prayers before a meeting on May 16, 2023.
PCS